Not as nice as Westin's I've stayed at this year in Boston Waterfront and downtown Philly. Rooms are smaller than others and walls seem thinner, I could clearly hear the high heels walking the floor in the room next to mine. The metal doors slam so loudly it's next to impossible to sleep through it (this is my #1 complaint).... more

Stayed for 2 nights on points and cash from SPG-programme which was an excellent deal. I would have felt disappointed if I had paid USD300+ for the room as it was offered at the time of booking. Location is great just next to the John Hancock Center (do go there when the sun sets!) with many shops and restaurants around.... more

I have only raves for this hotel. We normally stay at the Starwood hotels and the Westin on Michigan Ave embodies the reason why we keep coming back. From the bell boy to the front desk to housekeeping service, the service and staff are impeccable and meticulous to every detail. One feels like royalty staying at the Westin on Michigan... more

We stayed over on a Sunday & Monday Holiday weekend, leaving on Tuesday. Location was perfect for shopping, dining and the Cubs! Got a very inexpensive rate from priceline dot com. And with parking incorperated, still less expensive then many previous trips and other downtown hotels! Have never paid under $40 a day for parking in downtown Chicago, so I... more

I had the recent pleasure of staying at this hotel over the Memorial holiday. This was a great location for shopping and eatting. Tons of things are in walking distance. I was very happy with the location. The rooms are very common, I wish they had a Ipod docking station for I never turn on the TV's when I travel.... more

I stay at Westin's all the time for business. I love Westin hotels. This one was tiny, old, cramped, slow..I was a little shocked. It's prime district for shopping (you are right across the street from the John Hancock building and the American Girl doll store among other high-end designer fashion stores). Service was not bad, just really slow. Maybe... more

After reviewing the prices and reviews for several Starwood properties in the Chicago area, we decided to stay at the Westin Michigan Avenue. Our selection was primarily based on location and value of the rate. The online reviews we'd read were also more favorable than some of the reviews of the W City Center. Upon arriving at the Westin, the... more

Sometimes a hotel has a high average review due to the volume of people stayng there and their average tourist tastes. This is the case with the Westin MI Ave. Very crowded tourist hotel with below average service and rooms. PARKING WAS $49 per day! more

Came to Chicago for a girls weekend getaway. I am a Starwood Preferred Guest and the rate was right...long line to check-in on a Friday morning. Staff was very nice though & got my room early. Room was a decent size but, everything felt damp, even throughout the hallway. Shower was not 'heavenly' & the bathroom gets really steamy &... more