This was my second time staying at this hotel for a conference. Overall, I was impressed again by the friendly, professional and courteous hotel staff. My room was clean and well-stocked with usual amenities. I enjoyed the use of the gym and the hotel bar/restaurant. There are a lot of restaurants and shopping areas close by, and the staff was...
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Reviewed 11 January 2011
Dear Ladybug1313,
Thank you for the repeat business as well as your thorough review. I am glad you were able to experience so much while a guest with us and will celebrate your review with the team. We look forward to welcoming you back.
Be Well,
James Bristow
Front Office Manager
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Good hotel with a central location and all the things you expect from a Westin.
The upsides:
- excellent room service menu
- very friendly staff
- nice Club Lounge with decent breakfast options (cereals, fruits, breads, bagels, eggs, etc)
- rooms are quiet, and many have nice views of the river
The downsides:
- always full of Platinums, so...
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Dear KrayZpaving,
Wow! 20 nights in the last two months! We truly do appreciate the loyalty and our proud to be your home away from home. Please stop by the front desk on your next visit as I would love to personally thank you. We understand you have choices and are grateful.
Be Well,
James Bristow
Front Office Manager
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As someone who is on the road every week of the year for projects that range a few weeks to a few months, there is an inner wish to find a hotel that is comfortable and consistent.
The Westin River North meets that desire, but more importantly, it surpasses it by leaps and bounds. The staff is friendly, courteous, and...
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This hotel is great for a weekend in Chicago. Coming from someone who lives in Chicago it's conveniently located to everything! Within walking distance to Michigan avenue at anytime of year, on the river and centrally located in the great area of River North, full of amazing restaurants, bars, clubs and shopping!
Additionally, our company hosts annual conferences at this...
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First, let's talk the positives. One... GREAT beds. Two, very convenient location for business. Three, great gym. Now... The negatives. One... just seems rundown. The shower had low pressure, and the bathroom in general reminded me of 1970's Holiday Inn which is clearly not what you are paying for. Two... behind the desk I went to plug in my laptop....
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Dear PassportAlwaysOnHand,
Thank You for your review. I was sorry to hear your experience was mixed, but appreciate your details on why. I can assure you I will follow up with my team as your room most certainly was not to standard. Feel free to call the hotel and asked for me directly. I would love to speak with you...
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Sam is extremely knowledgeable about physical fitness. When I stayed at the Westin River North recently, I was surprised to discover that the fitness facility offered personal training for free. Sam taught me many helpful exercises, giving me expert corrections and advice. He then offered to put together a personal program for me -- something I could work on after...
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We stayed here on New Year's Eve as part of a hotel block for a friend's wedding. We got there before check in time and asked if we could leave our bags at the front desk while we attended the wedding ceremony. The girl at the front desk was very friendly in welcoming us and it turned out our room...
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Dear JNS514,
Thank You for taking the time to write about your experience at The Westin Chicago River North. It was nice to hear we were able to accommodate your early arrival as you had to attend a wedding ceremony. We understand the importance of this and will always try our best to accommodate. Our goal is to ensure you...
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This is a great hotel and you can't beat the location. It's close to shopping on both State Street and Michigan Avenue, with very easy access to the L. The hotel is clean and very well maintained, and the staff could not have been more helpful. This was my third stay here and I will definitely stay here again.
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Dear bandguy54,
Thank you for taking the time to write this review. I was glad to hear this was your 3rd time staying with us. We value the repeat business and look forward to your next visit. Your loyalty to The Westin Chicago River North is appreciated.
James Bristow
Front Office Manager
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Our room was fine. Nothing fancy but clean and quiet on the 14th floor. The location is terrific and close to Starbucks and a great juice bar. The service at the Westin workout was awesome! Sam was very knowledgeable and helpful with tips and ideas for a better workout to fit my needs. Very nice gym with great personalized service...
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Dear Jody H.,
It was our pleasure to serve you. Thank you for your comments on the “awesome” and “personalized” service you received. Our newly renovated fitness facility is second to none and I was glad you were able to utilize. We wish you a happy new year and can’t wait to welcome you back.
James Bristow
Front Office Manager
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Let it be known that I have never written a review, though I felt compelled enough to share my dissatisfied experience. Long story short, we had two nights booked, then reduced it to one after just an hour in the hotel.
Firstly, the Executive Club was not worth the extra cost. The attendant made us feel as though we were...
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Dear John S,
Thank You for the feedback. I was disappointed to hear of your visit and apologize for your dissatisfaction. I can assure you I have shared your review with my team as we consider feedback to be a gift. I wish I was able to speak with you before you checked out. Feel free to call the hotel...
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