As an airline crew member I stay here very often. Great location and amazing breakfast! Three days out of the week they have great dinners. Unfortunately the staff is less than friendly and rarely go out of the way to make their customers happy. More

We got an amazing deal on this hotel by booking early and using our AAA discount. It was a large one bedroom suite. It came with a well equipped kitchen (although I did nothing more than microwave or heat leftovers). The living room was large and had beautiful views of the lake from two directions. Our bedroom was very big,... More

My daughter & I recently visited Chicago for a shopping trip. Marriott offered a a great rate at this property, so we took a chance and booked it. Everything about our stay was perfect! We were upgraded from a studio to a king suite. The room was larger than my first apartment! Everything was extremely clean, well appointed and quiet.... More

We stayed here with our two teenagers for 4 nights and found everything to be a very good value. First, the location is superb. Sandwiched between the Ritz, Four Seasons, Knickerbocker Hotels and one block from Michigan Avenue/Magnificent Mile shopping--just a great neighborhood. Second, the "included" breakfast was plentiful (eggs, pancakes, cereals, yogurt, fruit, waffles) and staff was extremely nice.... More

My wife and I just returned from a long weekend in Chicago and were blown away by the front desk staff. From checking in to buying architectural boat tour and museum tickets to giving directions to going two streets down the block to help us get a cab when none was available, they were amazing and always super friendly. The... More

My husband and I just celebrated our anniversary in Chicago, and I found this hotel to be really well located for sightseeing and shopping. The studio suite was a reasonable size, kitchen with everything you might need, but we didn't use it much. The bed was very comfortable, and the windows open a bit for some fresh air at night... More

The concept is great but this hotel had awful beds, postage stamp size pillows, I asked for a duvet and was handed a ratty old blanket, the breakfast was minimal at best, not enough newspapers for guests staying at the hotel and finally.. a call to a taxi company outside 312 area code for 2 mins was a whopping $5.00.... More

I stay in Residence Inns for business travel quite a bit. I was in this one for three nights. I was on 18th floor and had a nice lake view. Although the building is older, the property has been decently updated. The kitchen had updated appliances and fixtures. The bathroom was also updated, with a glass walled stand up shower... More

we stay at residence inns whenever we can, having a kitchen and seperate sleeping and living quarters is so nice. Chicago is so expensive and most of the rooms are tiny, but the residence was very roomy! we ordered from the room service that connected you directly with the best Italian delivery! both nights we ordered in, within 30 minutes... More