We spent 4 days there. Staff was OK, front desk folks were a little on the reserved side but were helpful. Pool was good. Breakfast adequate. Close to the METRA rail station so it made it really easy to go to downtown Chicago without driving. Bed comfortable; room clean. Several restaurants and malls within walking distance. About 3 miles to... more

The hotel was OK but the breakfast was didn't have a great selection. Not worth the price that I paid per night more

We got a suite with a king size bed, a fridge and a microwave and all round there was nothing wrong with the room itself. Of the staff working on the front desk one lady was very rude and didn't seem to care about anything you say to her and worse she doesn't care about the customer and would prefer... more

I was part of a large group staying at the Comfort Inn in Crystal Lake. A power outage trapped one of our party in the elevator for nearly an hour, and the hotel did not have an emergency key to get him out - isn't that a serious safety violation? We had to call the fire department to get him... more

I've never had a problem with a Comfort in till now.First they refused extra blankets,towels,and pillows for our sofa bed.Our room door wouldn't lock because the latch was broken,you had to fight with the bathroom door to get it closed,our window screen was broken,and our view was the awning.The heated indoor pool was freezing cold and there was a half... more

This hotel was nicer than expected. The furniture and carpeting were in great shape, our king-sized bed was comfortable, and the room was very clean. The only issue we had was the fact that when staying for a week, which we did, the bed is only made twice. We can understand the sheets only being changed twice in a week... more