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Extended Stay America - Chicago - O'Hare - South

2.5 of 5
1207 E Touhy Ave., Des Plaines, IL 60018 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
Hotel amenities
Extended Stay America - Chicago - O'Hare - South
Ranked #5 of 10 hotels in Des Plaines
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37 reviews from our community

    Trip type
Traveller rating
    14
    8
    4
    4
    7
Date Rating
Des Plaines, Illinois
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

Stayed in a renovated room, the furniture and bed are top notch, the kitchen gets the job done. Staying next to the airport you would expect noise, but the noise was very little. Taking the complimentary van to the airport terminal was a nice bonus as we made a reservation for 4pm showed up at 4:05pm and the van waited... More

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Texarkana, Texas
1 review
1 of 5 stars Reviewed 14 May 2013

I am staying in this hotel from past 4months. I travel every week on business purpose and stay in this hotel. Every week there is one or other problem( Air conditioner doesn't work, Sink doesn't drain, Bathroom pit doesn't drain, Door doesn't have proper lock, Last week i saw a big insect in the room- I was so scared). The... More

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Travellers are raving about these Des Plaines hotels

CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 7 May 2013

Prices here are higher than than the hotel next door , touting itself as the deluxe version , but the service here is very poor. All the front desk staff I met with seemed perturbed when asked simple questions about amenities, night and day. The coffee at times was not available when due. When asking for a coffee refill I... More

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See 2 more reviews by FileA5Fogg for Des Plaines
Greater Cleveland
Top Contributor
201 reviews 201 reviews
40 hotel reviews
Reviews in 98 cities Reviews in 98 cities
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed 6 March 2013

If you're a business traveler looking not looking to be pampered, this will work for you. You can cook using some limited cookware that could probably use a deep cleaning. The office desk chair had a unidentified white substance all over it so I covered it in towels before using it. The bed had a hair under the on the... More

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HM-ESA, Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review
8 March 2013

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay did not meet expectations. To make sure this doesn't happen again, I am working with our team and addressing your issues. Thank you again for providing us with your feedback. I invite you to contact me at rmorris@extendedstay.com... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 February 2013

The staff was very friendly, and check in was quick and easy. The manager Ms. Mendez was very helpfull in accomodating my room request and very polite. The rooms were spacious and clean. highly recommend stay at this hotel.

Was this review helpful? Yes 1
HM-ESA, Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review
3 February 2013

Thank you for your great review of our property. I'm glad that you received excellent service and that you liked the room layout. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Buffalo, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 17 November 2012

I was extremely impressed with how well I was received at the front desk at check in. The clerk went out of her way to recommend places in the area. Within minutes of getting to our room, directions to a local restaurant that was recommended to us was slid under our door. The room was very spacious and had everything... More

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HM-ESA, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review
19 November 2012

Thank you for your great review of our property. I'm glad that you had a pleasant stay here in Chicago. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Bursa, Turkey
1 review
5 of 5 stars Reviewed 17 October 2012

Its been nearly 3 week that i am staying this hotel. Fairly satisfactory. Helpful stay and goods rates for extended stays... Overall cleaning and quiteness is good. Even tough so close to the Airport, planes do not bother you since the soundproof system is excellent.

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Lmendez86, Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review
19 October 2012

Thank you for your nice review of our property. My entire staff strives to make every guests stay totally enjoyable, and our greatest news is validation that we've done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 October 2012

The staff at the hotel were great. They were very helpful, professional and friendly. The hotel itself was very clean as well as my room. The staff were there to answer any questions and inquires that I had as well as give me directions on how to get around town. It was my first time to Chicago and outside of... More

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john016, Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review
17 October 2012

Thank you for your nice review of our property. My entire staff strives to make every guests stay totally enjoyable, and our greatest news is validation that we've done just that. As a member of the Extended Stay Hotels (sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for... More

1 review
2 of 5 stars Reviewed 31 August 2012

As I write this, I am sitting in my room, which has recently been "cleaned". There are empty beer bottles on the counter, the ashtray still has cigarette butts in it, there's an empty food container sitting on the fridge, the bed has not been made properly, and there is clutter scattered throughout the room. For the past three days,... More

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john016, Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review
15 October 2012

Thank you for taking the time to write a review of your stay. I sincerely apologize that you were dissatisfied with your guest room. I am meeting with the local management to ensure that this type of issue does not happen again in the future. Thank you again for providing us with your feedback. If you would like to discuss... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 July 2012

nice little cozy place , home away from home. good value especially if stay is for a an extended period.

Was this review helpful? Yes 1
john016, Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review
15 October 2012

Thank you for your great review of our property. I'm glad that we could be your home away from home. We look forward to seeing you again, should your travels bring you back to our area. More

 
 
 
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Additional Information about Extended Stay America - Chicago - O'Hare - South

Also Known As:
Extended Stay Des Plaines
Des Plaines Extended Stay
Address: 1207 E Touhy Ave., Des Plaines, IL 60018 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
Region: United States > Illinois > Des Plaines
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #5 of 10 hotels in Des Plaines
Price Range: £
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Chicago - O'Hare - South
See lowest price for your stay*
Enter dates 1 night 2 nights
Show Prices