I read some negative reviews but this was the only hotel that would honor a one night stay during peak Fall leave season so we booked it. And now we know why!! No elevator which made it very difficult to haul everything up 15 stairs. Hotel seemed very dated and had a "old" smell to it. No hairdryers in the... more

We spent one night at this hotel on our overnight visit to Galena. Located on a busy highway. Room was fairly large, clean, and worth the money. If you want fancy, this is not for you. If you want a nice clean room on a budget, this is it. I would return again. more

Firstly, the staff is rude, not what you would expect from a Best Western. Secondly, they do not honor the prices online. They allow you too book but jack up the rates. Dumpy old place - spend a few extra bucks (may be $20) and go to the newer Ramada or if you want the old hotel feel, stay at... more

the hotel was great, indoor.outdoor pool. the place was exceptionally clean. You could smell the bleach. Breakfast was good for a continental breakfast. Prices were average for a tourist town, but the rooms were double the size of more expensive rooms I've stayed in. Recommend this hotel for a nice getaway more

I called weeks in advance and spoke to a girl on the phone who helped me book the room that sounded perfect for my family. First morning there- Our almost 2 yr old daughter ran- not walked- over to her dad and grandpa with excitement. Within seconds our room phone was ringing and my husband answered it. It was the... more

We stopped here on the way from Wyoming to Chicago. A family of four, including 2 teenagers, so the room size was important, We had two Queen beds and a sofa bed, which was ideal. The hotel was just out of Galena, and provided us with a quiet place to stay the night. I would recommend this old style hotel... more

I made my reservations directly with this hotel. I was told they do have smoking rooms and smoking was also allowed on the balcony area,the next morning I had a notice under my door that I had been fined $100.00 for smoking on the balcony. I contacted the manager and was told it is written in the fine print of... more

My boyfriend and I went to Galena, Illinois for a short weekend get-away from Chicago. All the places in town were booked so luckily, Best Western Quiet House had some availability. We checked in and went the room and we were pleased with how spacious the room was and it had a balcony facing the back yard and woods. I'm... more

Two of us spent a Saturday night on a hot July weekend. We were looking forward to a cool splash before dinner but we found the indoor portion of the pool intolerably hot, outdoor portion too small to really use. In our room we made good use of the Jacuzzi tub. But when we tried to go to sleep on... more