Arrogant general mgr who has no idea what customer service means. I booked two rooms for two nights in Sept 07 for May 08 (SIU graduation weekend) and in Jan 08 was charged on my credit card for the rooms a full 5 months before I was to stay there. At the time of booking it was never stated that... more

First, nasty sheets- when we reported this to mgmt. they gave us clean sheets for us to change the bed. Second, toilet leaked all around the base. They finally gave us another room. Then tried to say that we had messed up the sheets. They told us that we had to leave the next morning rather than stay the 2... more

This is one of the dirtiest hotels I've seen!! We were driving through the state and it was getting late. No time to do hotel searches on- line. Everything was dirty from the carpets, to the furniture to the towels. GROSS! The bathroom was outdated and there were small holes all over on the walls! DO NOT STAY HERE!! I... more

Upon arriving to this hotel, the halls were not air conditioned, and quite hot. The elevator was dark and hot as well, with doors that open and shut very slowly. The beds were decent and comfortable. The fold-away bed was pointless- I would've rather slept on the floor than on the fold-away bed. The bathroom floor was sticky, and the... more

We stayed at this hotel for one night. We wanted a hotel with an indoor pool and other hotels were completely booked. Check-in was quick. When we entered our room, the first impression was that it was dark. Upon entering the bathroom, there was a live brown recluse spider floating in the toilet! The bathroom floor tile could use a... more

The quality of service at this hotel has taken a precipitous nosedive since Miss Patti's sold it. The staff is as friendly and helpful as ever, considering, but the manager is uppity and downright rude. The continental breakfast is scanty, to say the least, room accomodations are in poor working order, and not enough staff is on duty for proper... more

Miss Patties is being remodeled, but in the meantime it is pretty tacky. The parking lot was littered with trash, the pool and hot tub were merky, the common areas were not air conditioned, and the room we were in had few of the advertised amenities. Maybe this is considered a three star hotel in India, but certainly not here... more