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All 5 Matteson hotels

Hampton Inn & Suites Chicago Southland-Matteson

2.5 of 5
20920 Matteson Avenue, Matteson, IL 60443
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Hampton Inn & Suites Chicago Southland-Matteson
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Ranked #2 of 5 hotels in Matteson
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78 reviews from our community

    Trip type
Traveller rating
    40
    24
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Date Rating
Benton Harbor, Michigan
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 June 2013

I knew it was going to be a test of my will when I checked in. Hampton Inn has been known for extending comfort and convenience to professional while traveling away from home but the rowdy rude crowd overtaking the lobby told me that this was not going to be that type of stay. I checked in and stepped out... More

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
10 June 2013

Thank you for your feedback regarding your stay at our hotel. I understand that you were disappointed regarding our hotel being somewhat noisy. I sincerely apologize if some of the guests staying at our hotel were rowdy and disturbed you in any way. Your feedback is truly appreciated for it is one of the most important tools that allow us... More

A TripAdvisor Member
5 of 5 stars Reviewed 31 May 2013

This hotel is located in the center of a shopping area and easy access to the high ways. If cleaniness is your thing, this is a hotel for you. Price is a little on the higher side, but you get what you pay for. Excellent services overall.

Review collected in partnership with Hampton

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KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
3 June 2013

 Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon here at the Hampton Inn & Suites Chicago Southland-Matteson . More

SC
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 30 May 2013

I am in general a fan of Hampton Inn but the quality and service of this property were a level above even the normal excellent stay. The location is fantastic, the rooms up-to-date, clean and fresh. It is the staff that distinguish this property, however. Their level of attentiveness and care put them in a star category above the chain's... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
3 June 2013

Your statement that our hotel the Hampton Inn & Suites Chicago Southland-Matteson is a level above is very nice to hear and we thank you for it. We hope to be able to see you again soon. Thank you for your nice review. More

Arizona, United States
1 review
5 of 5 stars Reviewed 30 May 2013

Very comfortable environment. clean well kept in and out. Janell the front end manager was the bomb. The hotel was always clean and smelling good. Just need to tell custodian that he should wait for guest to move before he mops their feet. Some people consider that taboo.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
3 June 2013

Thank you for your statement that our hotel the Hampton Inn & Suites Chicago Southland-Matteson has a very comfortable environment. We look forward to your next visit. More

Mount Prospect, United States
1 review
1 of 5 stars Reviewed 28 May 2013

We were traveling with a group for a dance competition. Stayed at this hotel last year and LOVED IT! Convenient, friendly staff, decent breakfast. This year at least 4 members of our group had to leave the hotel due to bed bugs being found in their rooms. All different floors and on different ends of the hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
17 June 2013

Thank you so much for your recent review. I am very sorry that you found bedbugs during your stay with us. I can assure you that our main concern is for the health and safety of all our guests and I thank you very much for bringing this issue to my attention so that I can follow-up with our pest... More

A TripAdvisor Member
5 of 5 stars Reviewed 28 May 2013

Amazing Experience! Recommended to everyone! Room very clean Bed very clean and smells fresh Breakfast and Parking Included! 4 Stars! Friendly Staff and Quiet Location I will definitely revisit Hampton Hotels! Thank you!

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
10 June 2013

Thank you for saying you would definitely return to our hotel the Hampton Inn & Suites Chicago Southland-Matteson. Your review is greatly appreciated. More

Lake Zurich, Illinois
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 20 May 2013

Our Dance Company stayed at this hotel (which we've stayed at in years past) over this past weekend. Several of our Company moms found bed bugs in their rooms - all on different floors of the hotel. I too found a live bug in the bedskirt of my bed. This is one of the nicer hotels in the Matteson area.... More

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
29 May 2013

Thank you so much for your recent review. I am very sorry that you found bedbugs during your stay with us. I can assure you that our main concern is for the health and safety of all our guests and I thank you very much for bringing this issue to my attention so that I can follow-up with our pest... More

A TripAdvisor Member
5 of 5 stars Reviewed 11 May 2013

My stay at this hotel went very smoothly - from the check-in to departure. The room was fresh, clean, comfortable, and the staff always made sure I had everything I needed. I enjoyed the variety and taste of the breakfast items each morning, and the many options available for other meals nearby. The hotel was very conveniently located to nearly... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
21 May 2013

Thanks for taking the time to write a review about your recent stay at our hotel the Hampton Inn & Suites Chicago Southland-Matteson. I’m happy to read from your review that you enjoyed your stay at our hotel. I was especially glad to read that you has a speedy and efficient check-in. Our main concern is for all our guests... More

richton park, United States
1 review
2 of 5 stars Reviewed 4 May 2013

Our stay at this hotel was not good at all. It was overcrowded and noisy during our stay. Kids were slamming doors and being loud all night. I guess we picked the wrong hotel. We will not be choosing this hotel again.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
21 May 2013

Thank you for your feedback regarding your stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you were disappointed regarding our hotel being somewhat noisy. I sincerely apologize if some of the children staying with us were rowdy and disturbed you in any way. Your... More

Studio City, United States
1 review
5 of 5 stars Reviewed 2 May 2013

I stayed at this establishment after flying in for a wedding. The hotel staff went above and beyond to make sure my stay was easy, enjoyable, and worry free. The breakfast food was top notch!!! We were considering eating at Cracker Barrel, but the breakfast buffet had exceeded our expectations! Clean update rooms & awesome staff. Did I mention great... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
21 May 2013

 Our associates here at the Hampton Inn & Suites Chicago Southland-Matteson pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you! More

 
 
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Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

Also Known As:
Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson
Hampton Inn & Suites Chicago Southland-Matteson Hotel
Hampton Inn And Suites Chicago Southland-Matteson
Address: 20920 Matteson Avenue, Matteson, IL 60443
Phone Number:
Region: United States > Illinois > Matteson
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Matteson
Price Range: ££
Hotel Class:2.5 star (2.5*)
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