I have stayed here a couple times in the past, but this time is the last. First, friends staying had to leave early, they got charged for a extra day even though they checked out before the check out time. When I checked out, we got charged for a higher rate than what was quoted. After a short dicussion they... more

The night clerk came to my aid when my husband had a low blood sugar, diabetic episode in the middle of the night., 2:30 am. She watched while I went to our car in the parking lot to gather his pills. It happened to be very cold and snowing. Held the door for me, and offered juice or milk with... more

After reading all the negative reviews ( seems to come from the same family members and giving one sided view of the whole situation ), i would like to complement this hotel for thier friendly customer service and clean rooms. I have been visiting this hotel for the last 2 years and never once treated bad or also double booked.... more

Our family reunion was affected negatively because the management at this hotel chose not to correct their double booking mistake. I called this hotel in early July 2007 to book a room for Labor Day weekend. The hotel was supposed to have reserved a block of rooms for our reunion at a special $67 rate. I was told by the... more

I have never stayed somewhere where the desk staff was so unprofessional and lacked any common sense. We have an annual family reunion. We have a pres./vice pres. and sec./treas. that actually plans the event. (It is a big deal) We plan up to 11 months in advance by working with hotels and meeting areas (parks/community bldgs) to make sure... more

The Best Western Monticello Inn double booked their rooms for our reunion with a wedding party. our reunion made arrangements last year to have our reunion there, when family members called to make their reservations, some were told, there wasn't any reunion going on. others were given room , at the given rate of 67.00 plus taxes. the wedding party... more

Where to begin, I won't even beat around the bush, they (Debbie and her staff) messed up the reservations for 10 different families and tried to blame it all on us, highly unlikely, maybe 1, 2 or even 3 but 10, come on. They were rude, unconcerned with our issue, no sense of customer service and out right just plain... more

This is the best place to stay if you are going to a meeting in Allerton Park. About a 10-15 minute drive away, the Best Western has free parking, decent room rates, and free wireless internet (a bit flakey in the rooms, and sometimes it flakes out in the whole hotel --- so don't bet your life on this). The... more

This is a pretty typical roadside motel and I was neither pleasantly surprised nor dissapointed. The staff is nice and the property is pretty clean. Continental breakfast was meager despite the fact that the hotel was definitely booked solid this particular weekend night. Some rooms have doors to the back of the hotel, which oddly consists of a wooded area... more