The smell of cigarette smoke was overwhelming. Even though we were put in a non-smoking room, the entire hotel wreaked of smoke. They did offer to put us on a non-smoking floor (apparently half of the floor we were on was smoking and the other half was non), but that still wasn't good enough. I have asthma and am allergic...
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We would like to thank you for taking some of your time to fill out a survey. We always want to give guests the benefit of the doubt with refunds, but if a guest has been using a room for a certain amount of time, especially after we did move them on their request, we have to take all the...
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