Uncomfortable beds, low-quality linens and bedding, first room had cob-webs all around the baseboard, you could tell that minimal housekeeping had been done, tubs & sinks chipped, rooms need to be updated, oddly configured hotel looks as though it has been added-on-to and then added-on-to again...rooms were depressing and bland.
Turned on the heater and my husband sneezed for an...
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The old saying “The customer is always right”, no longer holds in today’s world. Unfortunately there are some people who are just not happy. It doesn’t matter what you try to do for them, there are some people you just cannot please. This person was upset before they even came through the door and it escalated from there. Our staff...