I've been staying here for about a decade and it hasn't changed. Fairly clean but nothing exceptional. Needs new carpets but I can tell they're cleaned regularly. I've stayed in a couple high end hotels lately that have laminate flooring. It's much cleaner, durable and fewer allergens. Perhaps the management should consider this.

Was out in Ottawa for an overnight and stayed at the Holiday Inn Express. Loved the location since it was close to so many things. Farm & Fleet across the street and a Walmart just down the road. Had no issues with the hotel and my room was very nice, spacious, and comfortable. Staff was very friendly and welcoming. The... More

The hotel was not clean and smelled old. The carpet in the hallways were badly stained and so were the chairs in the rooms. The first and the third floor smelled of cigarette smoke and there was trash constantly sitting outside of other guests rooms. After 2 weeks of staying here, one of my coworkers spotted 3 mice in her... More

I have been to this hotel dozens of times over the last few years for work. It is always my preferred place to stay when I'm in the area. The staff is always great and very accommodating. Mary (guest services manager) and Deb (general manager) are always fantastic.

Wonderful hotel! They are pet friendly which is incredibly convenient especially since Starved Rock hiking trails are so pet friendly. The rooms are clean and the staff is so friendly. The front desk recommended good places to eat and what to do on my stay. I work in hotels so i understand the importance of a great front desk staff.... More

Good hotel. Got a nice upgrade with my platinum status. Front desk was friendly. Breakfast area is small though. Barely fits 10 people at a time. I come here several times a year for work. Always have stayed at this location and have yet to be disappointed. And across the street is the sports bar Shakers.

The staff friendly and helpful. The room was clean and comfortable..the Manager Deb worked out a great deal for me for my upcoming business trips...conviently located. The Breakfast was more than I expected..Most places serve stale donuts and toast. Here I had choices: pancakes, biscuits, eggs, meat, fruit, yogurt, muffins, etc... Thank you

Nice place, typical of HIE. Our room window did not have a screen on it, kinda wanted to have the window open for a nighttime breeze! On the plus side they do allow pets which was our major reason for staying here, just over $100 for the room w/ a continental breakfast here OR down the road at a nasty... More

I just stayed here with some friends, and all weekend long we talked about how much we enjoyed this hotel! I know that sounds strange, but we experienced so many great things at a cheap price (only $103 a night) that I felt compelled to write a review. First, the room was a nice size (comfortably accommodated 3 people!), very... More