After having booked and prepaid mostly off the website we arrived to find that the web pictures were far from the truth and what you see is not what you get. Staff are unhelpful, barely literate and as such you have to see if the few people that speak English are available to help you. Communication is non existent so...
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We had a terrible experience at Guinjata.
Firstly, we arrived in the evening just after dark and were tired after a long drive. On our arrival we were told that the chalet was open and we would find the key there. Not so. We went back to reception only to find it had been abandoned and we had to drive...
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Up until this last visit, this wasmy hubby's favourite resort - now it's on our blacklist!
A general lack of investment in maintenance, bad customer service and the fact that we are still waiting for the promised 12% refund means we will not be returning......!!!
We booked 1 year in advance, so of course we were disppointed to find out...
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Needed a break, checked the internet for somewhere else to go, i.e. not Sodwana and Ponta do Ouro... I am a holiday diver. Drove to Guinjata, had a Birthday, saw 7 Manta Rays on Manta reef..... Actually dived Manata Reef a lot.... But the one dive was spectacular... eyeballing mantas who staye to get cleaned, they come in and stop......
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