The guest room I had, 1053, needed a complete overhaul. The carpet was badly stained, bedside tables finish worn off, lamps rickety and/or not working. Most of the furnishings and decor in the guest rooms seems very 1990s. Exception: the new large flat screen Philips TV. I wasn't even thrilled with the "heavenly bed". The business center is a square... more

The Westin offered exceptional service and staff ,for our family reunion. The rooms very spacious and clean, the location perfect for airport access. It was a very family friendly atmosphere. The exercise room, pool, and raquetball courts, provided hours of fun. more

we really enjoyed our stay at the westin. the room was large, clean and modern. the hotel staff was a little difficult at first when we gave them a strange request, but it all worked out in the end. we enjoyed at stay and would stay there again anytime. more

We recently stayed at the Westin O'Hare as part of a birthday getaway and booked the room through the Westin website. We have stayed at numerous Westin properties in the past and have not been disappointed...until now. The lobby of the hotel is very nice and check in was a breeze, but that is where the positive comments end. The... more

Overall bad hotel- unclean, incompetent staff who are rude. more

My husband and I stayed here for a wedding in the family for two nights. We had a lot of people from the family at the same hotel, so I gathered much evidence. When we went to check in, they had us for a pair of double beds when we requested a king, a single night when we requested two... more

For some reason I always end up at airport Westin hotels around XMAS because the airlines are so jacked up that time of year. The lobby is lovely. The staff was terrific. They upgraded me to a one bedroom suite. When I called about cleanliness they got me another suite in 5 minutes. To make up for the room change... more

We arrived at the airport Sunday noon. We called the hotel after waiting 10 minutes for a shuttle (they offer it for free). We were told that the shuttle just left and would arrive shortly. 25 minutes later we called again and we were once again told that it would arrive shortly. We waited a total of 50 minutes before... more

I stayed here one night for a short business trip and was very disappointed given that it was a Westin. While the location is convenient to the airport, that is about all that was good. The room looked a motel room (a nice one, but a motel room nonetheless) -- it was musty and had small windows. I ordered room... more