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All 16 Rosemont hotels

Embassy Suites Chicago O'Hare Rosemont

3.5 of 5
5500 N. River Road, Rosemont, IL 60018
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Ranked #14 of 16 hotels in Rosemont
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241 reviews from our community

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Omaha, Nebraska
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 June 2013 NEW via mobile

A group of us stayed here for a business trip and we were pleasantly surprised at the size and cleanliness of the newly renovated bar and restaurant. Very good food, too. The rooms at this hotel, on the other hand, were less than ideal...wicker furniture and dingy smell you get with being right by the rainforest atrium. Decent but not... More

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Delhi, Delhi, India
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

I required a good hotel for overnight stay near O'Hare Airport as I had missed my flight to Frankfurt. Got a very good deal with Embassy Suites. It is well located and I was given a complimentary airport pickup and drop. Room was a big suite and very comfortable. good complimentary breakfast also... overall a great experience with value for... More

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ESDTMGR, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review
18 June 2013

Thank you for your recent review. I did notice you said you got stuck here, but we hope you find your way back again. We were very happy to have you. Obed Morales General Manager More

1 review
1 of 5 stars Reviewed 17 June 2013 NEW via mobile

First of all I'm not one to write a review unless a stay is extremely bad or great bc I want people to enjoy their vacation! This is by far one of the worst Embassy Suites I've stayed in. The bed was made up with a comforter that had large burn holes. The holes were right where you fold over... More

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Wichita, Kansas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 16 June 2013 NEW

When we checked in we were greeted with a smile and great service. The lady at the front desk was very willing to answer any questions we had and gave us a lot of information about Downtown Chicago. She told us which buses and trains to take to get us to the most popular destinations! This hotel is located a... More

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ESDTMGR, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review
18 June 2013

Thanks for the review. We are located very close to the Blue Line CTA station and it's good to hear you were able to take advanatge of that. We look forward to your next stay at the hotel. More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 11 June 2013

Pros - Saved us money only because it's cheaper than the hotels downtown. The guy cooking the omelets in the morning was outstanding. The pool was good enough for the kids. Hotel for the most park was clean enough. Cons - Staff not always friendly…very mixed bag. The person making the drinks at the happy hour seemed over whelmed and... More

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ESDTMGR, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review
14 June 2013

Thank you for taking the time to share your experiences at our hotel. It is only through feedback like yours that we can address, correct and ensure all of our guests’ satisfaction. While we strive to provide our guests with an exceptional stay, I am sorry to hear from your review that you with disappointed with your recent stay. We... More

Memphis, United States
1 review
3 of 5 stars Reviewed 6 June 2013

Bar prices are steep. Restaurant kitchen closed before it's posted closing time. Staff were were great. Hotel is extremely dated. Close to a really cool entertainment district across the parking lot. 10min from airport.

Review collected in partnership with Embassy Suites Hotels

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Knoxville, Tennessee
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 of 5 stars Reviewed 6 June 2013

Easily the worst hotel experience of my life. Person answering the phone was rude with no provocation when we asked whether it would be possible to switch from a room with two double beds to one king or queen. We then discovered that the only tank lid in the bathroom was sitting on the counter, and for good reason--it would... More

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ESDTMGR, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review
14 June 2013

We are sorry that you had a disappointing experience during your stay with us. I am so sorry that the toilet in your room was not working properly. I thank you for bringing this up to my attention so that I can follow-up with our maintenance staff. However, I was especially disappointed to read from your review that our staff... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 June 2013

Great location for our stay in the Chicago Area. It's not downtown but neither are the prices. We Chicago every three months or so and have stayed here many times. Staff is friendly and helpful. Rooms are clean and well maintained. The hotel overall, is well maintained. The complementary breakfast and evening reception is a plus. As a side note,... More

Review collected in partnership with Embassy Suites Hotels

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ESDTMGR, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review
18 June 2013

Even though we aren't downtown I am happy to see that you notice our value. The complimentary drinks and breakfast is something we pride ourselves on, so I am glad you enjoyed. We will see you again very soon. Obed Morales General Manager More

Illinois
Top Contributor
89 reviews 89 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 June 2013

We had a package "sleep-park-fly," quite a pricey one. The building is long and with elevators at one end only, a long walk from my room. This is the first hotel I've stayed in where the breakfast ends at 9 AM. And it does end at 9 sharp! I dialed for an automatic wake-up call as directed by the hotel... More

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ESDTMGR, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review
14 June 2013

Thank you for taking the time to write a review about your recent stay at our hotel. I understand from your review that you were not completely satisfied with our some aspects of our hotel. I am so sorry that you did not receive a wake-up call as you requested. I can assure you that this is very rare to... More

San Carlos, United States
1 review
4 of 5 stars Reviewed 30 May 2013

We pick up Memorial Day weekend as our high school reunion's day which is the 55th year after we met each other from we were 12 years old. And celebrate our teacher's 85th birthday at same time. We have good enough place at Embassy Suites and good enough complimentary reception and breakfast makes our reunion even unforgettable.

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Chicago O'Hare Rosemont

Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Chicago o`Hare Rosemont Hotel
Embassy Suites Rosemont
Rosemont Embassy Suites
Address: 5500 N. River Road, Rosemont, IL 60018
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 16 hotels in Rosemont
Price Range: ££
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $20/day; Valet Parking: $28/day. ... more   less 
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