We chose to stay here at the end of a week's vacation. We thought it would be great to get off our flight and walk a short distance to a very nice hotel. We got there around 11 PM and waited 15 minutes just to check in. Nice perk though were given bottles of water. We went to our room...
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Please accept our sincere apologies for the disappointment you expressed about your recent stay here. With our location directly on airport grounds, we do sometimes get a large number of people sent here from the airport all at once and do try to expedite the check in process as best and as quickly as we can. We are also very...
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We had a reservation but hotel tried to give us some left over rooms they couldn't sell. The first room was dirty smelled of smoke. Asked for a different room they gave us a handicapped assessable room, everything was at a lower height roll in shower. Next room was a business travelers' it had a TREADMILL at the foot of...
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We are very sorry to read about your experience here, and sincerely apologize for the inconvenience caused to you with your not getting the original room type that you reserved upon check in. We strive to meet the requests of our guests as best we can and would like to research this further. We would appreciate it if you could...
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If you want easy, then you should stay here. This location is very convenient for early flights. We had to leave at 5am and we live 2 hours away. We have stayed at other Park and Fly locations, but HATE the shuttle routine. Will the be there in the morning? How long will I have to wait when I get...
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Thank you for the comments which you posted on Trip Advisor about our hotel. We appreciate them and are happy that our hotel's convenience, accommodations and services appealed to your needs while traveling. We look forward to serving you again in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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I would like to start by saying THANK YOU to the staff of this hotel. They made a very difficult situation easier with their overwhelming kindness. We were coming home from a cruise (my family - hubby and 2 kids). Our flight from Washington DC to Chicago ended badly because my son got very ill in the plane. Not motion...
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Thank you very much for the nice comments you posted on Trip Advisor about your hotel xperience here. We are encouraged to know that through the efforts of various members of our team, you and your family were made to feel comfortable during your son's illness. We certainly hope that he is feeling much better now, and we look forward...
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We stayed at the Chicago Airport Hilton in December in a prepaid room. The room was large, clean, comfortable and quiet. Even though we had prepaid, we were treated well and given a room on the Hilton Honors floor. It is so convenient to just walk to the check in counters. We did go to the bar for a snack...
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Thank you for the comments you posted on Trip Advisor. We're glad you enjoyed your stay and we look forward to welcoming you back in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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Had a 6am flight. This was defiinitely the best choice to simply walk to the terminal. Rooms are very comfortable and clean. The property is just kind of sterile. But it's an airport hotel that sells its proximity. If you want the Four Seasons or a resort, then not sure why you'd even be looking here.
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Thank you for staying with us. We're glad that you were satisfied with your accommodations and that our location was convenient for your travel schedule. Please visit us again in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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A one night stay for wary travellers turned out to be very enjoyable and comfortable and the price was unbeatable at $79.00 for a room with two queen beds. Hilton is my choice for short stays in the US! Thanks!
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Thank you for your high ratings and nice comments which you posted about our hotel on Trip Advisor. We're glad you had the opportunity to stay with us and had an enjoyable experience. We look forward to welcoming you back in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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I was on a 12 hour layover after leaving Paris and was really tired once I arrived to O'Hare. The hotel had great access and I felt welcomed, they gave me bottles of water to take up to my room. Room service was fast and the food was good, I was worried about noise but except for people in the...
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We appreciate the nice comments which you posted about our hotel on Trip Advisor. We're encouraged to know that you felt welcomed and enjoyed every facet of your stay, including the convenience our location on airport grounds. It was a pleasure to serve you here and we look forward to welcoming you back in the future.
Sincerely,
Anna Falco
Executive...
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I am a Hilton Gold member, and always try to stay at HH properties. I have stayed at this hotel once before, due to its simple and easy access to the Terminals at O'Hare Airport. After this most recent two night stay, I have concluded that convenience is really it's only redeeming feature. The rooms are fine, but the walls...
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Thank you for the comments which you posted about our hotel on Trip Advisor. Please accept our sincere apologies for any inconvenience caused to you due to the noise from the room next to you and for us falling short of your expectations with the replenishment of your bath amenities. You should have had a full supply of bath amenities...
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We use Hilton Hotels more than most other chains. Since we had an early morning flight back to Frankfurt it made sense to stay at the Hilton Chicago O'Hare. We did a combo deal of Hilton points and cash to keep the price reasonable. Check in was fine but it went down hill after that. Our room was a corner...
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Please accept our apologies for your dis-satisfaction with your stay. We are sharing your comments with all the department heads concerned so that corrective measures are taken where feasible. We strive to maintain high standards in our product and service, and are very sorry that we fell short of your expectations. We hope that you will allow us another opportunity...
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