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Courtyard by Marriott Chicago St. Charles

3.0 of 5
700 Courtyard Drive, Saint Charles, IL 60174
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Courtyard by Marriott Chicago St. Charles
Ranked #5 of 12 hotels in Saint Charles
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43 reviews from our community

    Trip type
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Date Rating
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 28 April 2013

Selected this Marriott property for overnight while attending a concert. Rooms need updating badly. Handles on drawers were rusted, and mattresses were lumpy. The room was clean and lobby recently updated. We approached the property and were excited to see the balconies. During checkin we asked if all rooms on upper floors had balconies and were told yes; Of course... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
29 April 2013

Thank you very much for your kind comments about the cleanliness of the hotel and our updated lobby. We are excited to let you know that we will be updating our rooms to match our lobby later this year. Courtyard is finalizing a brand new room package, and we will be one of the first hotels to receive it. I... More

Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 April 2013

We used the Marriott Courtyard as one of the hotels for our guests to stay at for our wedding. We got married in Geneva, but chose this hotel (along with the Herrington Inn and Spa) because we thought it was the nicest out of the surrounding hotels in this price range. The contact person was Vicky and I dealt with... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
14 April 2013

Thank you for your kind comments about Vicky. She does a wonderful job with our weddings. Having the private three hour shuttle is a great perk when booking your wedding at our hotel. I am so glad to hear that you enjoyed the hotel and that we helped make your wedding day so special for you and your guests. More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 9 April 2013

I stayed overnight on a Saturday. The Hotel was busy with Wedding goers and another large group. The service was good, the staff friendly. The neighbors next door didn't take into account that others were sleeping when they slammed their door but that was not fault of the hotel. The bed was very comfy and the room was cozy. The... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
11 April 2013

We appreciate that you took the time to share your experience. It's so nice to hear that you found the beds so comfortable. That is a key to a successful hotel stay. I am sorry to hear the breakfast did not meet your expectations. The Bistro concept is a bit different from a sit-down restaurant, but is very effective for... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 April 2013 via mobile

As per my previous review this has become a second home to me and I would like to add a couple of new names to my thanks list... Adam is always very polite, using the corporate terms of yes sir and Mr Leonard when addressing me.....as we are all pretty good friends now it's first name terms at my request....I... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
4 April 2013

Thank you for your kind comments about the staff. Gaby and Adam are very caring employees. I am very lucky to have them. Knowing that it can be tough being away from home for so long, I am glad we are able to make your extended stay visits enjoyable. Thank you for sharing your experience with other. We do appreciate... More

West Chicago, Illinois, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 March 2013

Before I arrived at the hotel I spoke with Vicky who was courteous and helpful. She was welcoming and professional. I asked to speak to her manager and Barb was warm and welcoming. When we arrived we checked in by Andre who was professional and fun. When we went to the lobby for dinner Adam was wonderful. Service was quick... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
1 April 2013

It was great to have you and your family here during the Spring Break Week. I was glad to see that you enjoyed the pool and our Bistro. It was a pleasure getting to know you and hearing such wonderful things about the staff. Thank you for sharing your experience. More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 February 2013 via mobile

If you need to stay near St. Charles, this is the place. The staff is top notch and really tries to make your stay the best possible. The hotel is close to local attractions and restaurants , grocery stores, etc. Great Hotel!

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
4 March 2013

Thank you very much for taking the time to share your wonderful comments about the hotel and the staff. We appreciate your business. More

Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 27 January 2013

This hotel is great and the staff is fabulous. They are very helpful and will assist guests with whatever they need. They are also always smiling. I have stayed here many times and have never been dissapointed. Will return again soon. The hotel is very clean and everything looks fresh.

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
29 January 2013

A smile can go a long way! Thank you for the kind comments about the staff and the cleanliness of the hotel. We appreciate your business! More

Chicago
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 January 2013

We went to St. Charles for New Year's eve. This is the first time I have ever stayed at a Courtyard and if they are all like this place, it won't be the last. The room was clean, spacious and very comfortable. Our tv was not working but I was not aware of it until the next morning so I... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
22 January 2013

We would love to have you back! Our lobby is very inviting with the fireplace, especially this time of year. Glad to hear you were able to use the spa. Our engineers check the tempertures daily on the spa and pool, but will have him do a double check based on your comments. Thank you for sharing your wonderful experience. More

Cincinnati
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 18 January 2013

Stayed in the far western Chicago suburbs this week. Booked this hotel, expecting nice but nothing exciting. It turned out to be a wonderful place! Easy to find. Easy check-in by a nice staff. Really great rooms. Best part? There is a cool café right off the lobby. Nothing too fancy--just a nice bar/light restaurant, right there. Cocktails and appetizers... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
22 January 2013

Thank you for taking the time to fill out a review on our hotel. I am glad to hear that you like our Bistro/Bar and that are bartender served you well. Your comments about the staff are also very kind and will be shared with them. Thanks again. More

Illinois
Top Contributor
65 reviews 65 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 11 December 2012

We had a spa room at this property and really enjoyed it. The room was clean and spacious and the spa was just big enough for two people (but not very spacious). The bed was comfortable. There was a in room refrigerator. The only complaint I had really was the lack of movie channels or pay per view movies. The... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review
12 December 2012

Thank you for your kind comments about the hotel. We do have the most beautiful lobby in St Charles. We get a lot of positive comments about the size and the comfort of the lobby. I am glad to hear that you enjoyed one of our spa king rooms. They are quite popular. Thank you for your suggestion on the... More

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Additional Information about Courtyard by Marriott Chicago St. Charles

Also Known As:
Courtyard By Marriott Chicago St. Charles Hotel Saint Charles
Courtyard By Marriott Chicago St. Charles Hotel
Courtyard Saint Charles
Saint Charles Marriott
Saint Charles Courtyard
Address: 700 Courtyard Drive, Saint Charles, IL 60174
Phone Number:
Region: United States > Illinois > Saint Charles
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Saint Charles
#7 Business Hotels in Saint Charles
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard Chicago St. Charles hotel is nestled on a quiet corner, just a mile from downtown and within walking distance to shops and restaurants. Our hotel near Chicago serves a charming historic town on the Fox River, less than an hour from downtown and within easy reach of area airports. Shop nearby Charlestowne Mall or attend events at DuPage Expo Center. You'll feel right at home in a comfortable St. Charles hotel room featuring a large work area, in-room coffee and complimentary weekday newspaper. We also offer complimentary wireless Internet access throughout the hotel. Start your morning off with reasonably priced breakfast options or a Starbuck's coffee. After a day of meetings or shopping, rejuvenate in our indoor heated pool or whirlpool, or relax by the fire in our cozy lobby lounge featuring a full bar. And if you're hosting a rehearsal dinner or looking for accommodations for overnight guests, we can customize a wedding package just for you. ... more   less 
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Courtyard by Marriott Chicago St. Charles
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