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Extended Stay America - Chicago - Vernon Hills - Lake Forest Hotel Reviews, Lake County

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Extended Stay America - Chicago - Vernon Hills - Lake Forest

2.5 of 5
215 North Milwaukee Avenue, Vernon Hills, IL 60061
Hotel amenities
Extended Stay America - Chicago - Vernon Hills - Lake Forest
20 traveller photos
Ranked #4 of 4 hotels in Vernon Hills
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
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    4
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Date Rating
Akron, Ohio
1 review
1 helpful vote 1 helpful vote
“The best!”
5 of 5 stars Reviewed 24 March 2013

5 stars to the stafff at Extended Stay @ Vernon Hills - I've stayed here multiple times since the beginning of 2013 and it is "home away from home". I've never had a problem here or a concern. The staff is helpful and so friendly.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
17 April 2013

I want to thank you for taking the time to post a review of your recent stay. It is great to hear that you had such a pleasant experience at our hotel. Thank you again for your review. It was our pleasure to serve you and it would be our pleasure for you to repeat your experience with us in... More

Michigan
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Good location, strange hotel entrance”
3 of 5 stars Reviewed 12 March 2013

The first thing I noticed about this hotel when I arrived is that there is no typical entryway. I circled the whole building before I figured out where the main door was. There is no typical overhang to park under, just an entrance, and you have to find a parking spot somewhere in the parking lot just to check in.... More

Was this review helpful? Yes
See 3 more reviews by DJ3423 for Vernon Hills
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
17 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments; however, we apologize for the issues you experienced. In response to your feedback, I am happy to report the rooms and hallways all do have new carpet. We have also replaced all the televisions with 32" flat screen lcd... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Transient property”
1 of 5 stars Reviewed 5 March 2013

If you are a business traveler, stay away from this property. It is a transient hotel! I tried to stay here because of a bad storm, and despite negative reviews reluctantly booked a room. The staff was pleasant, but I requested a high floor away from the elevator. I recieved a room on the second floor, which upon entering at... More

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Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
17 April 2013

Thank you for taking the time to write a review of your stay. I was disheartened to read your comments about the noise and heater malfunction, which prompted you to eventually check-out of the hotel. As this hotel’s manager, I can assure you that I have worked with our maintenance staff to ensure your experience is not repeated. Thank you... More

Cuiaba, MT
1 review
“Felt like home”
5 of 5 stars Reviewed 23 January 2013

I stayed at ESA for 8 months while studying abroad in the US. The staff was always helpful and friendly. Clean roooms, safety, great services, great location made this a wonderfull place to stay. I'd recommend the place to any friend or family anytime!

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MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
29 January 2013

We are thrilled to see you felt your stay was like being at home. We work hard to make our guests feel this way. It looks like we made it happen. We look forward to seeing you the next time you are in Vernon Hills. More

Vernon Hills, Illinois
1 review
1 helpful vote 1 helpful vote
“Home away from home”
4 of 5 stars Reviewed 14 December 2012

We are long term guest of this hotel. All of the staff here are very friendly and very accommodating. It's clean, pretty quiet, located in a good spot close to shopping and eating. They ALL help to make my husband and I feel at home.

Was this review helpful? Yes 1
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
6 January 2013

Making you feel at home is the number one thing we strive to do. Thank you so much for letting us know! More

Guangzhou, China
1 review
“Incredible staff”
5 of 5 stars Reviewed 6 November 2012 via mobile

Alert, responsive and very genuine. I wouldn't stay anywhere else. They helped with my travel arrangements and went above and beyond the call to help me navigate my way around a new place. Even whole under renovation they made my stay very comfortable

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
8 November 2012

Thank you for your gracious comments about the ESA Vernon Hills. I was so happy to hear how helpful the staff was. Please come back and see us when our renovation is complete in December. We will have a new bedding package and flat screen televisions at that time. More

Springfield, Missouri
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“Good enough. Got a good rest!”
4 of 5 stars Reviewed 23 September 2012 via mobile

The Extended stay is the same as any other. It's clean, pretty quiet, located in a good spot close to shopping and eating. The hotel is undergoing renovation on the top floor at this time, but there is no sign of this at all. It was a good place to stay.

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
17 October 2012

Thank you so very much for your glowing review of Extended Stay America Chicago - Vernon Hills - Lake Forest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff was thrilled that your stay was enjoyable. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain... More

Vernon Hills
1 review
“They served with smiles”
4 of 5 stars Reviewed 30 July 2012

I am a long term guest of this hotel. All of the staff here are very friendly and very accommodating. They all help to make me feel very at home. They are always trying to come up with new and creative ways of making all of their guests feel at home and enjoy their time here even more so. One... More

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Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
1 August 2012

Marcy, It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Chicago - Vernon Hills - Lake Forest. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the... More

1 review
“Run away!!!”
1 of 5 stars Reviewed 28 July 2012 via mobile

The only reason I'm here is because i bidded on priceline. The lobby is the nicest area. The rooms smell like pee/smoke. I went down to ask the front desk if we could switch to non smoking but were told it was all booked even though there are maybe 20 cars in the lot. Our hallway on the 3rd floor... More

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Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
1 August 2012

Thank you for taking the time to review your recent stay at Extended Stay America Chicago - Vernon Hills - Lake Forest. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that our guests have multiple hotel choices, which is why... More

Libertyville, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“We stayed for almost two months”
5 of 5 stars Reviewed 3 July 2012

My family and I stayed here when we relocated from Arlington TX. We were new to the area and nervous about Chicago. The entire staff at Extended Stay Vernon Hills were amazing!! All of them are friendly and made us feel at home. My kids really loved Diana at the front desk. The rooms are not that big when you... More

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review
16 July 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Chicago - Vernon Hills - Lake Forest. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells... More

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Additional Information about Extended Stay America - Chicago - Vernon Hills - Lake Forest

Also Known As:
Extended Stay Vernon Hills
Vernon Hills Extended Stay
Extended Stay America - Chicago - Vernon Hills - Lake Forest Lake County
Address: 215 North Milwaukee Avenue, Vernon Hills, IL 60061
Region: United States > Illinois > Lake County > Vernon Hills
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Vernon Hills
Price Range: £
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Chicago - Vernon Hills - Lake Forest
215 North Milwaukee Avenue
Vernon Hills, IL 60061
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