We stayed one night at this hotel while visiting the Elkart area. The desk personnel bent over backwards to make sure our stay was pleasant. We were hoping to get a smoking room but when we arrived (did not make reservations beforehand) there were no smoking rooms available but we did get a 1st floor room by the exterior door... more

We were most pleasantly surprised and truly impressed with the Elkhart Hilton Garden Inn. Past visits to this area have been daunting due to the lack of good lodging options in Elkhart, so we were not looking forward to leaving our luxury hotel suite in NYC to head to the midwest. Our trepidation was quickly and thoroughly dispelled. The property... more

This property has fallen woefully short of the standard one has come to expect from the Hilton name. We arrived on a weekend evening to find both the bar and the kitchen out of almost everything. (A bit of information that was left out when making the reservation; during which we asked if there were a restaurant/bar on premises). The... more

Nice hotel, but nasty surprise after stay was double billing. I had booked a net direct rate through Hilton.com and then was double billed by hotel. Endless phone calls to try and correct matter with hopeless management response. This type of treatment is a disgrace to the Hilton chain. more

This is a brand-new Hilton Garden Inns, opened about 7 weeks. It proved to be a very nice surprise. We were in town to attend a funeral, and made a last-minute reservation on their web site. Our room was an executive king bed room, which proved to be quite nice and roomy. The bedding was terrific...nice pillows and a pretty... more