I called to reserve a room for my husband & helper while he was in town working & the RUDE lady who answered said they don't take reservations. I then offered to flat out pay in advance for the room with a credit card, but she notified me they can't do that either. She did tell me she would hold the room until 6:00 p.m. for my husband & just took his name. He gets there at 5:45 & she had RENTED HIS ROOM!!! He reminded her it wasn't even near 6:00 & her reply was, "I have to do what my manager tells me." NO ROOMS, NO APOLOGIES!! So my husband, who left the job site just to check in & pay for the room, had to drive around a town he's not familiar with to find something else. He did find a very nice Lees Inn, but ended up paying over DOUBLE what he had planned. These rude people lie & clearly have no customer service skills.
more