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Crowne Plaza Indianapolis Downtown (Union Station)


TripAdvisor Popularity Index
#33 of 178 hotels in Indianapolis
TripAdvisor Traveller Rating
3.5 of 5 stars 90 Reviews
Recommend78% |
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“My little Engineers loved it” 22 Nov 2009 - Cocobam
“Expected more for the money” 13 Nov 2009 - EastTNtravelingirl
Call now to book: 800-980-6424 from CrownePlaza.com
Get a great room at a smart price
Avg price for top Indianapolis hotels = £76
£47* Microtel Inn & Suites Indianapolis Airport 4.5 of 5 stars 100% recommend
£55* Drury Inn & Suites Northeast - Indianapolis 4.5 of 5 stars 100% recommend
£36* Red Roof Inn Indianapolis North 4.0 of 5 stars 60% recommend
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What's Near Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
123 W Louisiana St
Indianapolis, IN 46225
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Traveller Advice on Crowne Plaza Indianapolis Downtown (Union Station)

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  • Ask a question or view 12 posts on Indianapolis from this week.
Professional Advice (3)
Title Source
“Indianapolis Hotel Guide” lodging.com / Travelbase
“36 Hours In: Indianapolis” New York Times (free registration required)
“There's more to Indianapolis than a speedway” cincinnati.com / Associated Press
Crowne Plaza Indianapolis Downtown (Union Station)
Hotel class 3.5 of 5
123 W Louisiana St, Indianapolis, IN 46225
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Reviews you can trust

78% Recommend
3.5 of 5 stars 90 reviews
Excellent
23
Very good
36
Average
16
Poor
10
Terrible
5
By trip type
All (90)
Business (25)
Couples (27)
Family (19)
Friends getaway (3)
Solo travel (9)
[ Date ] [ Rating ]
“My little Engineers loved it”
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3 of 5 stars
Cocobam
West Chester, Ohio
22 Nov 2009 | Trip type: Family New

We visited on the weekend and stayed in a Pullman car room. My little boys thought it was great! Everything at the hotel was train-themed...even the decorations on the Christmas tree! There were twenty-some Pullman car rooms; two rooms for each train car, with a door at each end. We were in one of the Louis Armstrong rooms, which had... more

“Expected more for the money”
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3 of 5 stars
EastTNtravelingirl
East Tennessee
13 Nov 2009 | Trip type: Couples

We were excited that the hotel had a historical background. We chose this hotel for its name and expectations that it would have high end quality furnishings. We were disappointed when we arrived in our room. We could have stayed cheaper elsewhere for same furnishings. We stayed in the club area. Only one sink in bathroom with small counterspace. Bed... more

Management response from
CDKKA, General Manager

Good Afternoon, We would like to thank you for your comments and let you know that we are sorry you were not please with your stay. I will share your comments with our ownership and the associates, our goal is create positive memories and we failed to do so in this case. Thank you again for sharing your thoughts and...

“Good downtown hotel with curtious staff”
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4 of 5 stars
dale3333
Cincy
8 Nov 2009 | Trip type: Couples

This is an older hotel however it has everything you need. Valet, curtious staff, rest/bar and the location downtown makes it easy for a traveler to walk to just about any place they need. Stayed for a Colts game and the lcoation of the hotel makes for a very easy walk to the stadium.The rooms are large and clean however... more

“So cool and historic”
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4 of 5 stars
firecracker47
chicago
8 Nov 2009 | Trip type: Family

We came to Indy for a wedding ( not at the Crowne Plaza). We wanted to stay where there were things to do. And we were not disappointed. We chose to book a train car and it was wonderful. We had the Rudolph Valentino Car. The bed was great, the bathroom small, but bigger than Amtrak. It was just cozy... more

Management response from
CDKKA, General Manager

Good Afternoon, I would like to thank you for you kind comments about our hotel and our city. One of our goals is to create a memory and it looks like we and the city were able to do just that. Your comments will be shared with our staff as they like to hear when we do a good job....

“Great downtown location especially for Colts games.”
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4 of 5 stars
Cheapseater
East Tennessee
3 Nov 2009 | Trip type: Family

My son and I attended our first Colts game in Indy and stayed here. Great location, historic venue, good clean average rooms, computers available and just good unusual hotel that my son really liked. We parked and walked everywhere that we desired to go. We dined at St. Elmo's Steakhouse. Recommend for a good meal and we fit in perfectly... more

“Unique facility, great location, front desk could use improvement”
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4 of 5 stars
thriftychic
Indianapolis, Indiana
1 Nov 2009 | Trip type: Couples

I love Crowne Plazas. They usually are above and beyond. That is why I chose a Crowne Plaza in Indianapolis to celebrate my anniversary. We booked a room in the club level. The room was ample sized and well decorated. Our only concern was that the restroom area was extremely small. The club level provides a few extras such as... more

Management response from
CDKKA, General Manager

Good Morning, Thank you for your kind words and constructive observations. We do strive to please and create positive memories and it appears we almost met those goals. As always, I will share your comments with our staff and we hope to take the final step to excellence the next time you stay with us. The train car rooms are...

“enjoyable stay”
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4 of 5 stars
beachcrazy100
San Antonio, Texas
8 Oct 2009 | Trip type: Couples

As a birthday treat, we stayed in the Valentino Pullman car, which was a pleasant change of pace from a regualr hotel room. I had read that since it was on an active train track, it could be noisy and bothersome, but we did not find that to be the case at all. the room was very clean and nicely... more

Management response from
CDKKA, General Manager

Good Morning, Thank you for your comments and we are glad that for the most part you enjoyed our hotel and downtown Indianapolis. We strive to serve and it appears that we were not complete in doing so, I will share your comments both good and questionable with those departments involve and we will strive to do better in your...

“Great downtown location”
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4 of 5 stars
hawk67
Macedonia, Ohio
5 Oct 2009 | Trip type: Couples

This was our second visit to this property - both times were to attend Colt football games. Check-in went smoothly both times - when we arrived this visit our room was not ready yet - however we were several hours early - they readied the room quickly and delivered our luggage as soon as the room was available. The stadium... more

Management response from
CDKKA, General Manager

Good Afternoon, Thank you for your very kind comments, our goal is to create a memory for our guests and it appears that we have done just that for you. We are really happy that you enjoyed your stay and are willing to share it with others. I will share your comments with our staff and I know they would...

“Don't waste your money”
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1 of 5 stars
andreilla12
indiana
17 Sep 2009 | Trip type: Couples

Horrible trip, beginning to end. This is suppoed to be a three star plus hotel, but I'd take a Holiday Inn Express over it any day. The front desk clerk charged us DOUBLE for our stay, we booked a king room and got two double beds (which they wouldn't change), and the restaurant leaves a lot to be desired. If... more

Management response from
CDKKA, General Manager

Good Day, I want to sincerely apologize for your stay. We do strive to please and create good memories, but it appears that we have failed you. If ever in Indianapolis again, please give us another try, I do believe we are better than you experienced and we would like to show you. Thank You

“What a fantastic experience!”
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5 of 5 stars
LLWStateCollege
State College, PA
3 Sep 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just returned from two nights at the Crowne Plaza Union Station and can't speak highly enough of the experience. We were enchanted by the staff, the surroundings, the room, everything. We stayed in one of the Pullman cars and got the biggest kick out of it...the room was quite comfortable and, while we did feel an... more

Management response from
CDKKA, General Manager

Good Morning, We are very happy that you enjoyed your stay with us and that we created a memory for you. The staff and I want to thank you for your kind words and compliments. I will share this with them, they really enjoy hearing about our guests and their stays. Take Care and Again Thank You

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Crowne Plaza Indianapolis Downtown (Union Station) Also Known As

  • Crowne Plaza Indianapolis
  • Crowne Plaza Indianapolis Downtown
Address: 123 W Louisiana St, Indianapolis, IN 46225