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Sheraton Indianapolis Hotel and Suites


Hotel class 3.5 of 5
8787 Keystone Crossing, Indianapolis, IN 46240
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Reviews you can trust

53% Do not recommend
3.0 of 5 stars 80 reviews
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By trip type
All (80)
[ Date ] [ Rating ]
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5 of 5 stars
Ohio
28 Nov 2009 | Trip type: Couples

I had read all the dire reviews of this place but decided that we would chance it since I had enough points for a free room and that it is connected via walkway with the Keystone Fashion Mall. Upon check in (after the short walk from the free parking garage), we were immediately upgraded to a suite which was nice... more

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5 of 5 stars
Illinois
8 Oct 2009 | Trip type: Couples

Upon check-in, we were upgraded to a corner suite. Very nice room with 25'wide window with views toward downtown. Great location. Common areas are very upscale. Pool was large and hot tub was hot. Would go back again. more

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2 of 5 stars
Chicago IL
4 Oct 2009 | Trip type: Couples

We were so surprised and how the hotel was run down. From scratched up hallways to dirty carpets. The bed linens were heavy bleached but didn't take away from the occassional hair we would find in them. The comforter was thick and fluffy but on the reverse side was small holes. The beds were small like a regular size while... more

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4 of 5 stars
Chicago
10 Sep 2009 | Trip type: Family

My husband and I checked in with our two small children. I was unpacking when I noticed a used condom in the garbage! I was very suprised because we've stayed at this particular hotel quite a few times in the past and have always had a great experience. My husband immediately informed the front desk and they moved us to... more

Management response from
Andy Markus, Manager

Thank You for your feedback and taking the time to post your comments. We have passed along your kind comments about our staff and are pleased that you would recommend us to future guests. We sincerely apologize for the negative first impression that you received upon check-in. Again, thank you for your comments, which will help us in our ongoing...

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3 of 5 stars
texas
30 Aug 2009 | Trip type: Solo travel

This Sheraton is very convenient as it is connected directly to a mall and is near several eateries. However, this hotel is very dated. The bed is incredibly hard and the entire hotel has a musty smell to it. more

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2 of 5 stars
16 Aug 2009 | Trip type: Family
1/1 found this review helpful

We had reservations for this hotel. On arrival we (as always) remind the staff that due to allergies we need a room that has been pet free. We were informed by the manager, Betsy, that they have no such rooms because animals can go into any room. They do not keep track of which rooms had an animal. This is... more

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3 of 5 stars
Minneapolis
28 Jul 2009 | Trip type: Couples
1/1 found this review helpful

This is basically fine hotel but desperately in need of updating. It has a very worn and tattered appearance. Walls are badly knicked, carpeting is worn, wrinkled and in some areas stained. Furniture is tired and knicked up. All that said, we had a very comfortable, very quiet stay on a very busy race weekend in Indianapolis. Staff was very... more

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2 of 5 stars
NSDS1822
27 Jul 2009 | Trip type: Family
1/1 found this review helpful

Do not stay here. Carpets were stained, room smelled. The ac did not keep room cool. The sofa bed still had dirty sheets. No pillows or blankets for sofa bed. Not worth the price. more

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3 of 5 stars
Atlanta, GA
23 Jul 2009 | Trip type: Family
1/1 found this review helpful

In a great location as everyone else has stated. Great restaurants and shopping very close. Gorgeous lobby and very friendly staff. Nice indoor pool and hot tub area. Free covered parking. We stayed in a room w/ king size bed and pullout couch. I had to pay $10 a day for internet (not wireless). Everything was worn. Walls in room,... more

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5 of 5 stars
crown point, indiana
21 Jul 2009 | Trip type: Friends getaway
1/2 found this review helpful

This is the third time I've stayed here and I always love it. One of the best features of this hotel is that it is attached to the Fashion Mall and you don't have to walk outside which was great when it was raining out. There are also some fabulous restaurants in walking distance - Cheesecake Factory, PF Changs, Maggianos... more

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Sheraton Indianapolis Hotel and Suites Also Known As

  • Sheraton Indianapolis Hotel
  • Sheraton Indianapolis
  • Indianapolis Sheraton
Address: 8787 Keystone Crossing, Indianapolis, IN 46240