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The Westin Indianapolis


Hotel class 4.0 of 5
50 South Capitol Ave., Indianapolis, IN 46204
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Reviews you can trust

54% Recommend
3.0 of 5 stars 120 reviews
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By trip type
All (120)
[ Date ] [ Rating ]
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3 of 5 stars
Gainesville, FL
2 Nov 2009 | Trip type: Business, Solo travel

As others have said this is the typical business hotel where rooms are overpriced, internet is never included ($10 a day??--I was able to connect to the Indiana free wireless service coming from the capitol?), and other amenities are either missing or forgettable. I have never understood why Westin makes this big deal about a "Heavenly Bed" I mean what... more

Management response from
Dale McCarty, General Manager

Your comments are very much appreciated.

Very average
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3 of 5 stars
Indiana
29 Oct 2009 | Trip type: Family

Stayed here with our young children while taking in some of the family friendly attractions available in Indy. Found this to be a very average Westin. Lobby area is fine, rooms are average with small bathroom. Location is convenient-walking distance to many restaurants and shopping. Beds are extremely comfortable. Check-in was very slow. We were #6 in line on a... more

Management response from
Dale McCarty, General Manager

Thanks for taking the time to post your comments about the your stay. We certainly appreciate your feedback and will use it to better everyone's experience. The temperature of the water in the pool and the available meal options for a family traveling with children are opportunities we can work to fix. Thank you again and we hope you will...

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3 of 5 stars
Naperville
22 Oct 2009 | Trip type: Business, Solo travel

The Westin used to be the top choice in Indy...but not any more. The hotel is really starting to show signs of heavy wear and tear. The location is still good but the rooms are beaten up and the public spaces are just OK. They still have the Westin beds but that's about it. With the new Marriott going up... more

Management response from
Dale McCarty, General Manager

I really appreciate your comments about the hotel and the signs of wear and tear. It's great feedback and I can assure you that we will use it as we work toward creating a better guest experience. Thanks again, and next time you are in town, let me know so that we can better accomodate your needs.

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3 of 5 stars
Fort Wayne, Indiana
16 Oct 2009 | Trip type: Business

Plain and simple, the cold snub given by the man behind the check in desk when you get there, just drives home any other flaws that you may find with this place. Just keep going and find a place to stay that has friendly staff. It was as though our arrival at the hotel was a real inconvenience to this... more

Management response from
Dale McCarty, General Manager

Thanks for you feedback about the service you recieved here during your recent stay. I can assure you that we take comments like yours seriously and will follow up to ensure that we provide the service and amenities that make the guest experience fantastic. We look forward to the opportunity to serve you again in the future.

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3 of 5 stars
Huntersville, North Carolina
13 Oct 2009 | Trip type: Business

I stayed at the Westin for 2 nights on business. I usually have great success at Westins, but this one was a bit sub-par in service. My room service was late in the morning and when it did arrive, they forgot my bagel (it's the only thing I ordered besides coffee...) The coffee carafe was stained terribly from it's many... more

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4 of 5 stars
Lafayettte, Indiana
4 Oct 2009 | Trip type: Couples

My wife and I had an opportunity to stay at the Indy Westin while I was in town doing some radio business for the All State 400 at the Brickyard and the Indianapolis Convention and Visitors Association between July 24th and 26th. We arrived just after dinner time after spending the Friday at the track, and really wanted to relax... more

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4 of 5 stars
Naperville, Illinois
21 Sep 2009 | Trip type: Couples

Just returned back from a great weekend at the Westin. My husband booked this hotel for an Anniversary break as it was close to the Lucas Oil stadium where he had booked concert tickets, for the Saturday night. Once I knew the hotel, I logged straight on to trip advisor and the mixed comments really had me concerned. Getting to... more

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4 of 5 stars
Piqua, Ohio
19 Sep 2009 | Trip type: Couples

My husband and I took a trip to Indy to catch a concert @ Conseco Fieldhouse. After reading many reviews on different sites about this hotel, I was a little worried. We got a steal for a room, so I couldn't pass it up. From reading reviews, we found out that you cannot get to the hotel entrance using a... more

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3 of 5 stars
kansas city
12 Sep 2009 | Trip type: Family
0/1 found this review helpful

I stayed at the westin because hotels.com showed it as being really nice for the money, and well YES is is like a 5 star hotel compared to where i stay, great location, but DAMN 25 dollars for parking each day, and the restraunt there for 2 cheeseburgers and kids chicken it was 55 bucks and sonic is better then... more

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4 of 5 stars
So Bend, IN
9 Sep 2009 | Trip type: Family

Honestly, after reading some of the reviews posted by others I was a little nervous about my reservation at the Westin. What a nice surprise to know that all went well. It was helpful to read other reviews regarding the actual address of the hotel and where the entrance of the hotel is. The entrance to the hotel is on... more

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The Westin Indianapolis Also Known As

  • Westin Indianapolis
  • Indianapolis Westin
Address: 50 South Capitol Ave., Indianapolis, IN 46204