Holiday Inn Express Louisville-NW @ New Albany 2.5* (IN) - Motel Reviews

Also Known As:: Holiday Inn Express Louisville-Nw @ New Albany Hotel; Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany; Holiday Inn New Albany; New Albany Holiday Inn

Address: 411 W. Spring St., New Albany, IN 47150

Phone Number:

Region: United States > Indiana > New Albany

Amenities:

Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 2 hotels in New Albany

Price Range: ££

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: The Holiday Inn Express Louisville Northwest, located New Albany, Indiana is just minutes from Downtown Louisville hotels and only 8 Miles From Elizabeth, Indiana, home of - Horseshoe of Indiana Casino, Indiana University Southeast, the choice for parents and students. Minutes from major highways and the Louisville International Airport, yet nestled at the foot of Floyd Knobs and providing southern hospitality. Featuring the Louisville area's best indoor pool, and people s favorite breakfast bar, offering a wide variety of treats for the young and old. ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Orbitz, Travelocity, Hotwire, Expedia and Venere so you can book your Holiday Inn Express Louisville-NW @ New Albany reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

geopann

Mundelein, Il

Reviewer

3 reviews

Reviews in 2 cities

3 helpful votes

“Kentucky Derby 2013”

Reviewed 7 May 2013

Found this HI Express and booked for the Kentucky Derby May 3 - 5, 2013. Room was excellent with a welcome gift of Derby Glasses and a Derby Plaque in the room. Welcome party Friday night with drinks and excellent snacks. There was a booth that offered shuttle service to the Derby in the lobby... We used the shuttle and... More

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mdfmu74

ohio

2 reviews

“good value for derby weekend”

We bought a 3 day deal for derby weekend, about one year before the event. Hotel was quality, service very good and friendly, and breakfasts better than expected. In all, this was a very good experience and quality product + service on a busy and awkward weekend for guests and employees alike

Tom C

Aurora, Ohio

1 review

“Service in breakfast area”

Reviewed 6 May 2013

The two ladies here were excellent. Even though we arrived earlier than the breakfast was to be served, they let us know immediately when they were ready to be of service to us. Very cordial, indeed. The staff at check in was excellent as well. We needed some envelopes and it only took a few minutes for them to get... More

Dear Tom, Thank you so much for your kind review of our hotel and staff. It is always a pleasure to hear about how our staff has been a shining example of Hospitality. As you mentioned we do have a full complimentary breakfast each morning that we have extended our hours on in order to meet our guest’s needs. Once... More

UncleDuke

Cincinnati, Ohio

Contributor

14 reviews

9 hotel reviews

Reviews in 12 cities

6 helpful votes

“Great Hotel & Service on a busy weekend”

We stayed Derby weekend and had a great stay. Even though the hotel was full and had a number of people that were partying, even in the hallways, the hotel was very quiet. It is an older hotel and could use some updating it is very clean. The general manager went out of his way to assist us with our... More

Dear UncleDuke, Thank you so much for your glowing review of our hotel! As you were aware we recently had the 139th Running of the Kentucky Derby. It was our pleasure to have you as our guests and are glad that we could exceed your expectations as far as service and cleanliness. Thank you for your positive review of our... More

Molly B

Saint Louis, Missouri

“First experience for Kentucky Derby 2013”

Reviewed 5 May 2013

The staff at the Holiday Inn Express in New Albany, IN couldn't have been more accommodating! Anthony and Angelia who helped checked us in to our rooms was pleasant and helpful. Told us about the evening's happy hour and also helped us with restaurants and online connections. Kristi (front desk) was very friendly and very helpful - especially when I... More

Dear Molly, Thank you so much for your kind words! Our team was more than happy to take care of our guests during what was a very rainy 139th Kentucky Derby this year. Our staff is always ready to make a restaurant recommendation and directions. As you mentioned we did have our customary Derby reception on Friday evening, however we... More

Emweis

“Great stay for derby”

Reviewed 5 May 2013 via mobile

Stayed for the Derby and was highly impressed by the staff. Carol and Colleen were so sweet at breakfast every morning. Biscuits and eggs and delicious gravy. Such Southern hospitality! I'd stay here again for the derby.

Dear Emweis, Thank you so much for your kind review of our hotel. Also, thank you for your kind words concerning our team members Carol & Coleen who constantly go above and beyond for our guests. As you mentioned we do have a full complimentary breakfast served every morning along with a big helping of "Southern Hospitality" Nothing goes better... More

Mike G

Rock Spring, Georgia, United States

11 reviews

4 hotel reviews

Reviews in 8 cities

4 helpful votes

“Pricey but clean”

Reviewed 28 April 2013

The Good- Rooms were recently updated and very clean. Beds were comfortable. The staff members were pleasant. The Bad- Way overpriced. A little noisy at late hours. Looks a little rough on the outside.

Dear Mike, Thank you for taking the time to give us your feedback. We have been working on our interior corridors to update and "freshen" the look and feel of our hotel. We also will be seeing numerous changes to the exterior of our building over the course of the rest of the year and hope to have you back... More

Dave W

Boston, Massachusetts

4 reviews

Reviews in 3 cities

2 helpful votes

“Excellent Service”

Reviewed 27 April 2013

I checked in yesterday and Angela greeted me at the front desk with a courteous professionalism and answered all of my questions thoroughly. I feel well taken care of at this location. I have stayed at this location before and would recommend it to anyone staying in the Louisville area.

Dear Dave, Thank you so much for your kind words concerning our team member Angela. She is truly a beacon of hospitality in our hotel and is often mentioned for such here on Trip Advisor. We are glad that we can provide consistent service and thank you for your continued business. Once again thank you for your review and we... More

tp1129

Bedford, Ohio

“Clean rooms & Great Breakfast”

Reviewed 25 April 2013

The staff was very friendly and helpful. Anthony was there to check us in and again when we left - he was very efficient and able to give directions and information on the area. The breakfast buffet was kept filled and clean by Carol. She always had a cheerrful greeting and managed to keep every thing fresh and filled even... More

Dear tp1129, Thank you for your glowing review of our team! As you mentioned we do have an oversized indoor heated pool and a full complimentary breakfast every morning. We are currently undergoing projects to improve the look and feel of our hotel. However all of this would be for nothing if it wasn't for the great team members, Anthony... More

ootblue

Austin, TX

“Staff very friendly and helpful”

Reviewed 24 April 2013

Staying at the HIE in New Albany. Although the hotel is older, it has been remodeled with HIE standard features. The best thing about the hotel is the staff. Amanda Bradshaw was very friendly and helpful. The checkin was smooth and they gave us snacks. This hotel still has cookies in the afternoon. My only complaint which is a HIE... More

Dear Ootblue, Thank you so much for your kind review of our hotel and team. Our staff is what makes our hotel so great and our team member Amanda is constantly recognized for doing just that. She is an amazing asset to the hotel and thank you for recognizing that. We do offer warm fresh baked cookies at check in... More

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Holiday Inn Express Louisville-NW @ New Albany Motel Reviews

Holiday Inn Express Louisville-NW @ New Albany

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