The hotel is nice and somewhat over the top with some parts of the room. The fridge and microwave area in the room was great. However, I was disappointed to learn the internet didn't work. Front desk staff were okay at first, but turned rude when I returned to ask about the internet not working and other questions. The hotel... more

For being in a customer service oriented field, the staff at the Waterford clearly doesn't understand this concept. Incredibly rude staff, who made us feel like we were bothering them with minor requests, such as dinner plates vs. appetizer plates to eat our food on. Had only 1 server for over 45 people in attendence and this person would leave... more

We love this place and are always surprised that more people haven't "discovered" it. Great rooms, fabulous mattresses, all the "amenities" and the Price is Right! Unfortunately the restaurant is no longer open, but we went down Cleveland to a road (Prospect?) with plenty of the usuals (Applebee's, etc.) If you're tired of Hamptons and so forth and you're in... more

We really enjoyed the rooms very much , but upon arriving we learned there was no longer a restaurant or bar . That is the only reason we wanted this hotel was because it had a restaurant inside it , and we where told on the phone a week before arriving that there was one and it was open .... more

My family and I wish to express our sincere thanks to Debbie for her kindness and professionalism. A family emergency brought us back to South Bend in February. When we contacted the Waterford Estates Lodge, Debbie handled our reservation. Upon learning of our hotel need due to the family emergency, she not only offered us a very reasonable rate but... more

My daughter was attending the ND camp for Volleyball. We chose this place because brochures were sent to us with the camp information. I love this place. The entrance is welcoming and the rooms were just fine for our stay. The food was good. The breakfast buffet on Sunday was good. There was a wedding breakfast going on so they... more

I booked a large block of rooms at the Waterford for an out of town wedding group. All of us have nothing but great things to say about our entire experience. Everytime that I needed to speak with the coordinator, Joy, I felt she was incredibly professional, kind, and helpful. The outside of the hotel does not look like quite... more

A friend and I shared a room here while in town 2 nights for a wedding. Initially we were impressed with the hotel's beauty - it is well-decorated and looks rather posh. Though I paid for the room when I booked through Expedia, I gave my debit card to the clerk in case, in his words, "you want to charge... more

Reading these reviews tells me that I don't need to put all the details in, but there is one detail that I have to pass on and I think it says a lot. I walked in on the maid washing the glasses in the bathroom sink. Honestly. i went out to her cart to see if she had glasses and... more