We booked a couple night for the Memorial long weekend and also for my son's birthday. I would say the overall impression was good, the hotel was clean in general (some construction outside), people are friendly, and life guard supervised well at the pool. We spent most of our daytime outside the hotel, went to galena, lock & dam 11,... more

We take the Riverboat Twilight to Dubuque from Le Claire IA nearly every year. The partnership between the hotel & the boat is awesome. We really feel pampered here. The luggage arrives in our room before the boat docks. The hotel staff does an express check in for us. In the morning we enjoy the included breakfast and a sightseeing... more

We booked at the last minute and had 2 adults and 4 children. They told us the only room we could fit in was a "junior suite" for $200.00/night. My mistake for not asking what was in the suite . . .it was two double beds and a very small sofa sleeper all in one room. The room was dingy... more

I've stayed at this hotel on several occasions and have always had an enjoyable experience. The layout of the room is very convienent and the beds are very comfortable. We had a fridge and microwave as well as a coffee pot ( although the coffee was not v.g.) The hotel is located right across the parking lot from the casino... more

Resort is ok at best. My biggest beef is that we have a family of five and had a gift certificate for a room. All was well until I told them we had 5 in our family. Then I was informed my "gift certificate" was for a room for 4. No where did it say this anywhere. I would have... more

I stayed here for three nights and had a great time... Great view, clean room, great food. I read all these bad reviews and they are very false!! I would stay here over and over again, i really didnt want to leave. every one was very nice and very helpful. I have also stayed at plenty of resorts/hotels and i... more

My husband and I stayed here for 2 nights while he was attending a conference and the 2-night reservation had been made for us by the company hosting this conference. When we walked in, we had to hike up the stairs with all our bags to the second floor where the check-in desk was because one of the two elevators... more

Spent one night at the Grand Harbor with husband and 8 yr old son. Picked this hotel because it is near Galena and knew son would like waterpark. Our room was clean with no major complaints. Fridge and microwave a plus. Enjoyed the view of the Mississippi river and the bridge. Mattress was firm, pillows lumpy. Water park was loud... more

The hotel had advertised specials on the internet, but the only way you could get the specials was by calling the hotel. The visit begins in frustration, because are only 2 elevators, and the registration is on the 2nd floor. Then you do it again to get to your room. 5-10 minutes waiting each way. The room was small and... more