The staff here was rude. The housekeeping girls were snotty and very arrogant and immature when asked questions about things. The manager was real snotty as well. The front desk staff named Polly she was really rude and never smiled or said thank you. Acted like she did not know her job well. more

The staff at this hotel are very friendly and remembered our names. We were guests of the day and had a special parking spot. The room was good too. We enjoyed our stay and will stay again if we stay at a hotel again in this location. more

I travel to Ottumwa once a year so that my 90 year old mother can visit her aunt. We have stayed at the Fairfield two years in a row. Because I need a handicapped accessible room, I contacted the hotel directly. When we arrived, the handicapped room was available-on the 2nd floor. While the rooms did not need to be... more

My driving directions were not good enough, so I had to call the hotel because I couldn't find it. The employee gave me exact directions and then didn't seem to remember me when we arrived a few minutes later to check in. Was glad to find a Marriott quality hotel in a small town and it's entirely non-smoking. I always... more

Early the first day here we left our room, securely shutting the door. There was lots of activity as the other half of our floor was being repainted etc. When we returned that evening. We walked up to our door to find it wide open. Houskeeping somehow forgot to close our door. This was the most frightening experience and we... more

Very clean facilities and rooms. Pool probably needed a little more chlorine. Staff were exceptionally pleasant and responsive to any needs. more