I have stayed at this hotel a number of times when traveling to Spencer. I have yet to have a stay that has not had some sort of problem. The last 3 stays were the worst. The staff and management of this hotel do not have any customer service skills or just refuse to utilize them. They are rude and not competent of running the facility.
Be sure not to ask to speak with a manager on an evening or weekend. We were informed by the front desk clerk that she did not have authority to resolve our situation and that the manager was not there and that the employees are not allowed to call him when he is off duty, but that is the only manager that they have. I have utilized other AmericInn locations without any negative situations, but will not use this location again. I would rather drive the 30+ miles to the next AmericInn.
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