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Super 8 Story City hotel, conveniently located off Interstate 35, offers value in a picturesque Midwestern town. Only 45 minutes north of Des Moines and 10 minutes from Iowa State University, our Story City hotel offers easy access to local attractions and restaurants, including the antique Herschell-Spillman Carousel, VF Outlet Mall, River Bend Golf Course, Pizza Ranch, Happy Chef, McDonalds, Subway, and Dairy Queen.
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First off, I redeemed 3000 Wyndham reward points to get our room down to around 50 for 1 night instead of near 100. I would like my rewards back please. Where to start? Ice machine out of order, ok, foot print tracked paint all over carpet Mold in bathroom floor tile broken tile around toilet stained ceiling above shower Filthy coffee maker with only one pouch of decaf coffee, no stir sticks or creamer sugar packs- no thank you! Fridge on high barely cooled Inside top microwave nasty food stuck on it you can write your name in dust on end table next to bed, I made some lines. TV kept turning off, finally shut it off and called it a night, I guess hair near drain on tub/ shower- not mine light breakfast consisted of 1/2 gal milk, 2 wrapped somethings? cereal with no spoons but 100 bowls, 1 yogurt, and a juice machine, not sure if it had anything in it. Went to Mc Donalds next door. Did I mention I wasted 3000 points ?. Slept on top of sheets / blanket, cranked up heat in room , did not want to chance what was under sheets. Wyndham should be ashamed! Pics to show our experience. Room 116 , Dec 11/23 …
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Date of stay: December 2023
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 15 Dec 2023
Dear rajung, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the condition of your room, ice machine, carpets, tile, ceiling, coffee maker, breakfast, cleanliness and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving. We promise to deliver and match your expectations in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Smelly stairwell to second floor. Room very musty, as though AC filter needed replacement. Human hai on one pillow. Carpet appeared to not have been vacuumed for some time. Wish I had not liked behind dresser. Bathroom floor needed to be scrubbed, especially corners and along floor/ wall interface. Breakfast pre- packaged Walmart pastry and Walmart yogurt. Coffee not palatable.
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Review collected in partnership with this hotel
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 14 Sept 2023
Hi Jimbo306, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, the air conditioning system, pillows, carpet, bathroom and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean, well-maintained and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night. Cost was $170 which was absolutely ridiculous. Beds were uncomfortable. Internet super slow. Bathroom had mold on walls and ceiling. Toilet leaked. Toilet had a crack in tank that looked like they just covered it up with glue and left it. Outside of property was rundown and junk laying all around outside.
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Review collected in partnership with this hotel
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 14 Sept 2023
Dear ml6654171, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for the beds, toilet and the mold issues and to assure you that this inconvenience has been addressed. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Manager uses credit card information for unauthorized charges. Would not recommend you take the risk. Bathroom smelled of strong urine and the overall appearance of the hotel is old and trashy. Enter at your own risk
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Review collected in partnership with this hotel
Date of stay: August 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 24 Aug 2023
Dear C841219, Thank you for your feedback. We apologize for the situations you encountered during your stay and with your card. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments with the appropriate departments to ensure we use your feedback to improve our operations. Additionally, Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I decided to stay at this hotel while visiting family in Des Moines since hotels in the city that weren't sold out were very expensive due to the State Fair. I put in a confirmed reservation for the hotel from August 18th to the 20th. I wasn't able to get to the hotel until after 11:00pm. The hotel wasn't able to take the electronic card I confirmed the room with and the clerk refused to take the debit card even though there was more than enough money on it to cover the stay. I left and was able to find another place elsewhere. I was fortunately able to find another hotel in Ames that had a room available and I checked in there instead. Keep in mind that all of this happened after 11:00pm. The other hotel is quite a bit more expensive than the other place but at least I wasn't left to be sleeping out in my car out alongside the road. …
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Date of stay: August 2023
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Trip type: Travelled solo
Room Tip:If you have to stay at this hotel if possible arrive as early as possible so if you run into...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 19 Aug 2023
Dear 47of74, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointed that a veteran discount didn’t give a better price. Hotels in general need to upgrade handicap rooms with showers, get rid of tubs. This one had heavy mold smell in lobby and breakfast area.
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Review collected in partnership with this hotel
Date of stay: July 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 26 Jul 2023
Dear twolfxx, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory. Please accept our apologies for any issues you had with the condition of your room, tub, and cleanliness; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our bathroom has mold and mildew. Our blanket was ripped. The hall window screen was out the entire 4 days even when it rained. There was something on the wall by our trash - not sure if it was just not cleaned.
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Review collected in partnership with this hotel
Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 11 Nov 2022
Dear mleno256105, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the bathroom, blanket, cleanliness and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at half a dozen Super 8's in 2022 and this had the best kept rooms of any of them. If you are going to Ames, I recommend staying at this Super 8 instead of the one in Ames. The Story City Duper 8 is far superior to the Ames Super 8.
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Review collected in partnership with this hotel
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 24 Aug 2022
Hi davidlnOdessa, Thank you so much for your feedback and kind words and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your business and your recommendation is very important to us and we look forward to serving you again here at the Super 8 By Wyndham Story City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wrong room, RUDE OWNER, Refuse to give your money back when inaccurate description on booking.com, Blamed booking site and DID NOT CARE!!! Don’t waste your money!!!! The WiFi is HORRIBLE and goes in and out so if you are thinking about staying fro business it is not a good idea!!!
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Review collected in partnership with this hotel
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 25 Jul 2022
Dear Ispurl9599942, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was outdated but clean. It was very disappointing that no breakfast was served. We stayed in a hotel the night before, in Iowa, that served full breakfast. The rate listed on the website was not what I was charged at check in.
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Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Super 8 By Wyndham Story City
Responded 16 Jun 2021
Paula K, Thank you for bearing with us while we have restrictions regarding our breakfast service. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-19. We are all doing the best that we can for our valued guests. We hope to be back to normal someday soon, and we thank you for your understanding. We look forward to serving you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
£46 - £57 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
super 8 story city, super eight story city, story city super 8, story city super eight
LOCATION
United StatesIowaStory City
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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