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Country Inn & Suites By Carlson, Waterloo

2.5 of 5
4025 Hammond Avenue, Waterloo, IA 50702
Hotel amenities
Country Inn & Suites By Carlson, Waterloo
Ranked #10 of 15 hotels in Waterloo
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36 reviews from our community

    Trip type
Traveller rating
    9
    15
    5
    3
    4
Date Rating
rochester, mn
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

Our family of 4 stayed one night to break up a long road trip. We were extremely pleased with the hotel. Check-in was fast and friendly, and there were fresh cookies in the lobby, which were a big hit with the kids! For some reason, our room was unexpectedly upgraded to a suite, and it was fabulous! We really enjoyed... More

Was this review helpful? Yes
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
23 May 2013

Our sincere appreciation goes out to you and your family for your most recent stay. We are happy to see you took notice of our elevated levels of key components of a hotel including friendly service, inviting guest rooms, a delicious breakfast, and an enjoyable pool area. Thank you for your kind recommendation to others and the time taken to... More

Glendale Heights, Illinois
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 24 December 2012

The room was relatively large and quiet. The rooms had LCD HD TVs and actually offered a bunch of HD channels. That shouldn't be notable at this point, but I have stayed at too many hotels with decent HD sets that offered no HD channels. The location was close to the mall, movie theater and many restaurant choices. If you... More

Was this review helpful? Yes
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
27 December 2012

Thank you sincerely for staying with us for your business travels. We are glad we could meet and exceed your expectations during your time with us. Your feedback is much welcomed and vitally important to us. Thank you for taking the time to let others know of the great things happening at your Country Inn & Suites of Waterloo. We... More

Cedar Rapids, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 9 October 2012

We stayed here for a wedding. Upon check in, the staff was very friendly and accommodating, even though we were there before check in time. They even made sure to put our party of 3 rooms on the same floor after I asked. The lobby is beautiful and welcoming, and has hot drinks and cookies. The rooms are nice and... More

Was this review helpful? Yes
fcnlink, Manager at Country Inn & Suites By Carlson, Waterloo, responded to this review
10 October 2012

Thank you for choosing your Country Inn & Suites of Waterloo as your preferred lodging choice during your time in the Cedar Valley. Weddings are always a great time to gather friends and family. As always, we appreciate your feedback and insights, both of what we did well and what aspects may need inprovements. We listen with an open ear.... More

Des Moines, Iowa
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 8 October 2012

The Country Inn and Suites in Waterloo is pretty much everything you could want in a business overnight. The service was friendly, efficient, and unobtrusive. The room was clean and roomy with comfy beds and pillows. Yummy cookies, nicely varied breakfast. Internet worked smoothly. I didn't try the pool but it looked great. I wasn't bothered by overhead noise but... More

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fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
9 October 2012

Great morning, Thank you for taking the time to complete a Trip Advisor guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. I'm glad you took notice of our some of our improvements such as our upgraded internet and our expansive "Be Our Guest" hot breakfast. You should expect nothing less than great... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 September 2012

Hotel was, overall, OK. My main complaint is the noisy, shaky floors. The noise of us and the people in the room above us walking around the room was aggrevating. It's as if the 2nd and 3rd floors were built like a house and not a hotel. Hearing the BOOM, BOOM, BOOM of someone walking across the floor above us... More

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fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
10 September 2012

Thank you for your honest feedback about your experience here at Country Inn & Suites of Waterloo. We want to hear from you, our loyal guests, to help make your next stay with us that much more enjoyable. Know that we have staff on duty at all hours to help alleviate any inconvenience you may experience during your stay so... More

Fridley, Minnesota
1 review
4 of 5 stars Reviewed 15 August 2012

We checked in later in the evening and we had a room all ready and waiting for us. There were cookies upon our check-in even at midnight. The room was nice, and had pantene products in the bathroom. Awesome perk. In the morning, the breakfast was a wide variety of cold items, snacky items-string cheese-such a fun extra; waffle maker,... More

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fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
16 August 2012

Our great thanks goes out to your for sharing your experience and testimonial of your recent stay. The constant supply of fresh cookies is actually one of my favorite amenities as well. Additionally, thank you for acknowledging our breakfast. We have put a lot of effort into expanding our breakfast in a couple different ways such as our menu items... More

Columbia, Missouri
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 10 July 2012

We've stayed here several times. The staff is always very nice and very helpful. The Lobby decor is very nice. Our rooms have always been clean previous to this visit, but this time there was much to be desired. The coffee table was sticky and there were crumbs on it. The upholstery of the chair and sofa was dirty. And... More

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Management response:
11 July 2012

Thank you for taking the time to complete a TripAdvisor review after your most recent stay. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns about your guest room, lack of cookies, and the quality of breakfast with our team,... More

Fort Collins, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 9 July 2012

I stayed here several nights for a business trip. The staff was friendly, but it wasn't enough to counter-balance the negatives. The hotel itself is in an odd spot, and not easy to get to, or give directions to. The breakfasts were weak for a CI&S. The internet options include a free access (didn't work) or a paid upgrade ($3/day... More

Was this review helpful? Yes 1
Management response:
11 July 2012

We offer our sincere appreciation for your feedback about your experience as well as our apologies for any inconveniences. As part of our plan of continually improving the guest experience to make stays even more pleasant is our recently implemented wireless internet upgrade. After switching internet providers, they are still trying to best configure the settings to our hotel. We... More

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Sacramento, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 26 June 2012

I traveled to Waterloo to meet with a friend. I chose this hotel because of the outstanding experiences I'd had at other hotels within the chain. However, the cleanliness of this particular location left much to be desired. I checked in on a Friday evening, went up to my room via elevator and took the stairs back down. I noticed... More

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Management response:
27 June 2012

Great morning. We sincerely appreciate your time and consideration to respond about your recent stay. Your comments are duelly noted and taken into consideration to continually improve upon the guest experience. In regard to the mention of any dogs, rest assured that we are adamant about not allowing pets into our hotel out of respect to other guests and their... More

Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 25 June 2012

Very friendly greeting at check-in. No reservation. Requested 1st floor room and one was made available to us. Room was clean and comfortable. Bath towels were very thin, stringy, and seen their better days Breakfast options were so-so. Coffee, cereal, apples, yogurt, juice, bread/muffins, make your own waffles. Breakfast area could use a good cleaning of the cabinet fronts and... More

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Management response:
27 June 2012

Our gratitude goes out to you for choosing your Country Inn & Suites of Waterloo as your preferred destination in the Cedar Valley. I'm glad you could take advantage of our friendly service and our upgraded "Be Our Guest" complimentary hot breakfast. Know that since your stay, we have ordered new towels to replace some of the deflated towels you... More

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Additional Information about Country Inn & Suites By Carlson, Waterloo

Also Known As:
Country Inn Waterloo
Waterloo Country Inn
Address: 4025 Hammond Avenue, Waterloo, IA 50702
Region: United States > Iowa > Waterloo
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 hotels in Waterloo
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Waterloo, Iowa HotelOffering charming décor and convenient amenities, the Country Inn & Suites in Waterloo is the perfect stop for your next vacation or business trip in Iowa. Our accommodations provide all the comforts of home and office, including complimentary Internet access, a delicious free breakfast, well-appointed rooms and an indoor pool. With top-notch amenities and guest-centered services, lodging in Waterloo is sure to be hassle free. Make your reservations today and see what sets the Country Inn & Suites apart from other hotels in Waterloo, Iowa.100% non-smoking facility ... more   less 
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