I am a frequent business traveler to the West Des Moines area for business and have been staying at the Sheraton for the past 6 months. This hotel has all the benefits of most hotels in the area, but what makes them stand out is the customer service. The folks at the front desk are exceptional, and really welcome you... More

I have to admit that I wasn't expecting much, I assumed the hotel would be fine but wasn't expecting anything special...I was immediately proven wrong! The rooms are modern and updated with granite counter tops, comfy down bedding and Starbucks coffee. My room is huge, there's a king size bed, a large desk and a couch and since I'm here... More

For the record, I wasn't at the hotel very long as I check in pretty late. The hotel from the outside and inside looked nice. Good location off of highway. The main thing that was not good for me as the hotel kitchen is under construction to make improvements. That meant no food at the bar or room service. Not... More

I hadn't planned on stopping in Des Moines, but bad weather forced us to stop for the night. The desk staff was very friendly, as was all of the staff we encountered. Our room was beautifully maintained, clean (a huge pet peeve of mine) and quiet. I never heard the neighbors, which is hard to find in a hotel. I... More

Just a one night visit to the area for a football game. We booked through the www.spg.com website, getting a good rate for a full service hotel. Think in terms of an Embassy Suites, rooms on the outside with a large floor to ceiling area in the middle. The noise from the atrium wasn't noticeable up on the 8th floor,... More

We booked an overnight stay and must say we were very pleased with the staff, whom were very helpful and courteous, and the room was very comfortable. The location was great... right off the interstate and right on University Avenue. More

I would say there's nothing special about this hotel, which is what I expected coming in--its a category 2 hotel. I booked using starpoints to visit my sister who lives in Waukee, IA, so the location was great as its right on University Ave. Nothing is really walking distance but that's to be expected in West Des Moines, and there... More

I stay at this hotel on business every summer, and have never been disappointed. The location is top notch, being right next to the interstate and also a major east-west thoroughfare in town. Every staff member I've encountered has been fantastic, and seems to actually care if I'm satisfied or not. I mean, it doesn't seem like the usual act,... More

I stayed here for three days on a business trip. The staff was exceptional! Truly exceptional with sincere midwest hospitality. The hotel building appears to be a former Doubletree hotel. The hotel is 100% smoke free. More