Holiday Inn Express Hotel & Suites Franklin 2.5* (KY) - Hotel Reviews

Address: 85 Neha Drive, Franklin, KY 42134

Phone Number:

Region: United States > Kentucky > Franklin

Amenities:

Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 10 hotels in Franklin

Price Range: ££

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more less

Reservation Options:: TripAdvisor is proud to partner with IHG, Hotels.com, Travelocity, Expedia, Orbitz, Booking.com, Venere and Priceline so you can book your Holiday Inn Express Hotel & Suites Franklin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

dnumme

Claremont, New Hampshire

Top Contributor

151 reviews

29 hotel reviews

Reviews in 95 cities

46 helpful votes

“Good location, nice hotel”

Reviewed 6 May 2013

Rooms were spacious and clean. The pool was nice. Breakfast was standard Holiday Inn fare. Good location off the interstate. There is a good selection of nearby restaurants to chose from. Some of the exercise equipment was non-functioning.

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Dear dnumme, Thank you for you being a senior contributor for TA. I appreciate the time you took to write about your stay at my hotel. I am very sorry about the elliptical machine being out of order. We had the part ordered prior to you taking the review, the out of order sign must have fallen off, please be... More

Steph610

2 reviews

Reviews in 2 cities

1 helpful vote

“Fantastic”

Reviewed 8 April 2013 via mobile

This is without a doubt the cleanest and best hotel I have stayed. The guest service is wonderful and the staff and manager go out of their way to make you feel welcome. I highly recommend this hotel to anyone staying in the area.

Dear Steph610, Thank you so much for taking the time to write a nice note about my facility and my staff. It is indeed nice to be appreciated. It makes our day. Thank you once again and we look forward to welcoming you back again. santosh xavier More

119CatM

Lombard, Illinois

1 review

“Quick Stop on Our Way Home”

Reviewed 4 April 2013

My family of six stopped here on our way home from Orlando to Chicago. We stayed in a suite. The room was clean and easily fit the six of us. The pool was not small; the kids could swim and not bump in to others. Angela at the front desk was extremely helpful. We were able to grab an early... More

Dear 119CatM, Thank you so much for taking time to write your review. Angela is one my hardest, smartest and guest oriented staff in my team. Trust me the rest of my staff that works behind the scenes are by no means any less guest service focused that is why our hotel stands out among guests. For you to single... More

juliekenben

Kalamazoo, Michigan

Senior Contributor

32 reviews

19 hotel reviews

Reviews in 23 cities

12 helpful votes

“Great overnight atay”

Reviewed 1 April 2013

We were very warmly welcomed by the staff. Greeted as priority gold guests. Our room was spacious and comfortable, very clean. Quiet. The manager Santosh, gave us a great recommendation to eat at El Sol Azteca. Great dinner. The pool area was nice, but we were disappointed that the hot tub wasn't working. Had a great breakfast. All staff was... More

Dear Julie, Thank you for your review. Thank you also for being a senior contributor on Trip advisor. I am glad to hear that my staff was able to make you feel at home and attend to all your needs. I am also glad to hear that my recommendation to you to visit SolAzteca was appreciated by you and they... More

Matthew G

Chicago, Illinois

“Great Spot Clean Rooms Friendly Staff”

Reviewed 29 March 2013

The man at the front desk out of his way to see that all my needs were met. Everyone I attended the hotel with had nothing but nice things to say. Next time I'm in Kentucky I will come back this wonderful establishment without a doubt.

Dear Matthew, Thank you so much for your kind words. We look forward to welcoming you and your family back to Franklin, Kentucky. I hope your team wins in the NCAA. Great having you at our place. thank you and happy Easter to you and your family santosh xavier More

Diane C

Princeton, Kentucky, United States

Reviewer

4 reviews

“Exceptional Service, Clean Rooms, and Friendly Staff”

Reviewed 28 March 2013

Everyone at this hotel goes out of their way to make customers feel welcome. We stay there whenever we are in the area, and have even moved our family reunion from another city to this Holiday inn Express because of their service. When any hotel can put up with a large family (30 people) for three days, and no one... More

Dear Diane, It is indeed a pleasure reading your review, you and Sherman are part of our hotel's family and serving is you and your family get together each year is a joy and no trouble whatsoever. Your words are a powerful motivation for myself and my staff and we all appreciate it very much. Those words are worth the... More

Dave726

St Charles

Senior Reviewer

9 reviews

7 hotel reviews

Reviews in 7 cities

3 helpful votes

“A perfect stay after a long, cold ride.”

Reviewed 23 March 2013

I rode my Harley through 37-42 degree day, 475 miles from Chicago and needed a warm, friendly, well managed place to stay. This Holiday Inn Express is one of the best ones at which I've stayed. Everything worked, including a great indoor pool and spa. The staff were friendly. The room was immaculate. Breakfast was perfect. I rode the extra... More

Dear Dave, This is very nice. My staff and I are going to enjoy reading what you have to say about our hotel and our service. Out of a 100 people that stay with us only 1 or 2 actually take the time and write something and for you to recognize us in such an exceptional way is indeed a... More

CmCLMT

Miami, Florida

3 reviews

Reviews in 3 cities

2 helpful votes

“Horrible managerial customer service”

Reviewed 11 March 2013

I did not personally stay at this location as I was disgusted by the customer service of Manager Santiago. He was curt, rude and condescending while explaining his policies to me. While I can understand and respect hotel policies as far as cancellations or being unable to transfer the reservation to another holiday inn, he did not need to be... More

Guilty as charged upholding hotel policy is clearly what upset you. I did not make your reservation you made your own reservation through Expedia and it clearly states that cancellations must be done before 6pm CST on the date of arrival. Myself and Kyle entertained a total of 5 calls from Expedia and the 6h and last one from you... More

Jeff N

Louisville, Kentucky, United States

3 hotel reviews

“Service + Style!”

Reviewed 2 March 2013

The staff was extremely generous with their time and attention at check-in and throughout my stay. Kyle and Santosh demonstrate a true sense of ownership for this hotel and for the experience of their guests. This is one of the cleanest hotels I've stayed in - depsite the fact that the hotel was sold out and that the weather was... More

Dear Jeff, Thank you for your review. We strive to make sure all our guest enjoy their stay, it gives us tremendous pleasure when we get recognized for doing our jobs. Your words are a powerful means of communication to those who care for quality. It makes it easier for them to decide where to stay because there are many... More

Smacnaughton

Contributor

14 reviews

Reviews in 10 cities

“Great place to stay”

Reviewed 2 March 2013 via mobile

Great stay, very clean, extremely helpful staff. Provided extra linens, shampoos due to thefact we were traveling with four kids. Really nice breakfast, yogurt, milk, juices, eggs, pancakes, bacon etc. Would definately stay here again.

Dear Smacnaughton, It is very nice to hear that you and your family had a good stay at our hotel. Your note about my staff able to take care of your needs is refreshing to hear and you can bet I will share it with them and it will surely make their day as reading your review just made mine.... More

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Holiday Inn Express Hotel & Suites Franklin Reviews

Holiday Inn Express Hotel & Suites Franklin

63 reviews from our community

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