Have no idea why this hotel would get a bad review as we have stayed here repeatedly for extended periods of time and it is WONDERFUL - really feels like home away from home, except the normal responsibilities are all taken care of for you! No cooking - and the meals are far better than other hotels we have stayed...
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Stayed for 3 weeks. Staff responded immediately to any needs. Breakfast food was always plentiful and the breakfast staff was very friendly. Only reason for downgrade from Excellent to Very Good, was the hotels computer did not allow me to do the things I needed to do. It was very slow and would kick me off. I do not travel...
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Thank you for taking the time to post a review. Our sucess is dependent on the feedback we get from loyal customers like you. We really enjoyed having you as a guest at our hotel and look forward to your return visit to Lexington.
Take care,
Management and Staff
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Driving between Michigan and Atlanta, I often stop halfway at Man ‘O War (exit 108) off I-75 near Lexington, KY. Having stayed (and recommend) the Hilton Garden and Hyatt Place, I thought I would try the Homewood Suites. Big mistake! First, there were no sheets in the closet for the pull out couch (traveling with my family). I called down...
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Thank you for taking the time to post a response. This is not the norm and have made every effort to ensure this hasn't happened again. We look forward to your return visit as you pass through the Bluegrass area.
Kind regards,
Management and staff
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Ok... we decided to try this hotel again. Breakfast was terrible, there was zero effort to keep the breakfast items stocked, in fact when we got down to breakfast, the entire hot bar was empty. The 'hostess' was hiding in the kitchen and the best the front desk clerk would so is say "sorry, we've been really busy today". We...
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Reviewed 12 September 2011
Thank you for taking the time to post a review for our property. We use this information to improve on our customer service and quality of items served. I am sorry to hear you had substandard experience with us during your visit. I hope you will visit our hotel again during your next visit to the Lexington area.
Sincerely,
Jason...
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Stayed here once again for Keenelands' opening week.Once again,it was as nice as I could want.Made the mistake in April of staying at the Homewwod Suites on Ruccio Way.(just to see why it is rated so high) I don't get it !
This hotel in Hamburg is much the best! It's as clean as you could expect a hotel to...
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As general manager, I want to thank you for taking the time to post a review. I am glad to hear that you enjoyed your visit to both Lexington and our property. We look forward to your return visit.
Jason Hadley
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TAfter a long day of driving, going to Keeneland, going to a UK tailgate party, dining and visiting my stepson at UK, this was a great place to collapse. The hotel is well maintained, the lobby has an inviting fireplace and was relaxing, the rooms were up to Homewood Suites standards and we had a restful stay! We did not...
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Thank you for the nice review. I am glad that you enjoyed your visit to our property. We look forward to your return visit during your next visit to Lexington.
Kind regards,
Jason Hadley
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Average, that about sums it up. The Hotel itself is clean, the staff wasn't overly friendly and breakfast wasn't anything to write home about. The wireless internet service didn't work at all during our stay and the front desk didn't seem all that concerned about getting it fixed.
This hotel is a little overpriced compared to hotels in the area...
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Reviewed 18 December 2011
We've long been a fan of Homewood Suites. We used to travel to Addison, TX so often we called it the HomeBoy. So, I know (I think) what I should expect out of Homewood Suites. It seems like both of the HS Lexington hotels suffer from the same lackluster image. No spark in the help, not enough water pressure in...
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We'd stayed in the Homewood Suites in Wichita and were just blown away by that facility. Unfortunately, our expectations of this HS were just as high. What a let-down! We were greeted with a lukewarm reception and then checked into a hot room (took a couple hours to cool off). Breakfast was not what we expected based on our Wichita...
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We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will be reaching out to you in order to make...
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I stayed at this hotel on September 19th, 2010 for one night on my way to Gatlinburg, TN. Check in was quick and the desk clerk was friendly. Check out the next morning was also quick and that desk clerk was friendly, too. My room was very nice, clean and comfortable. There was a small kitchen area with supplies such...
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45 Reviews
13 Reviews
