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Comfort Inn

2.0 of 5
2381 Buena Vista Dr., Lexington, KY 40505
Hotel amenities
Comfort Inn
Ranked #52 of 65 hotels in Lexington
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56 reviews from our community

    Trip type
Traveller rating
    7
    16
    16
    7
    10
Date Rating
Sault Ste. Marie, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 May 2013 NEW

I always like to review the website in depth before booking. In this case the images were a somewhat misleading depiction of the 2 rooms we entered. We first got a room on the 1st floor where there was no shower curtain and the bathroom has some construction going on in it. We received the room as an oversight. We... More

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elgin, il
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 11 April 2013

Reservation & check-in were fine. Front desk was helpful and efficient. Room was slightly below standards I expected. Bed was clean and comfortable, but carpet needed cleaning. Breakfast was a disappointment. Eggs were "rubbery" and sausage was tasteless. There are lots of other hotels in Lexington!

Was this review helpful? Yes 1
Huntington, West Virginia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 26 March 2013

Reservation & ck in went off w/o a hitch. Room was comfortable although carpeting was in desperate need of scrubbing (a large black, oily stain in front of the sink & felt we had to keep our socks while walking around the room). Continental bkft was good & hot. Pool/hot tub was clean although there were no towels available. Requested... More

Was this review helpful? Yes 1
See 3 more reviews by marty067 for Lexington
Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 22 March 2013

I left my number for the GM, Tasha Ecklar, to contact me and that has never happened. I also emailed and no reply to that either. Could not check-in before 4pm, but then we had to wait behind 15 other people to check-in after 4pm. Toilet didn't flush properly and no one fixed it while we were out of our... More

Was this review helpful? Yes 2
Tasha E, General Manager at Comfort Inn, responded to this review
27 March 2013

I would like to apologize for your experience with our hotel. I have been working with my staff to insure that issues like this do not occur in the future. They are completing extensive training in regards to customer service, 100% satisfaction, and I have now stressed the importance of message taking and sending customers to voicemail versus personal messages.... More

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Windsor, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 February 2013

We stopped at this hotel on our way home from a cruise. We were looking for the Best Western which apparently had now become a Howard Johnson. We saw this hotel and went in having no reservations. The hotel was very clean and the lobby so inviting. The rate was very reasonable. The bed was very comfortable. Would definitely stop... More

Was this review helpful? Yes 1
See 2 more reviews by Canadians2155021 for Lexington
Keith P, General Manager at Comfort Inn, responded to this review
6 February 2013

As the General Manager of this hotel I would like to thank you for your warm and gracious comments about your stay. We strive on a daily basis to make our guests stay a great and comforting one. I'm happy you enjoyed your stay and we will see you on your way through Lexington again. Have a great day! More

Winchester
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 January 2013

I have stayed at this hotel several times throughout the last few years. I have had both good and bad experiences. I must say my recent stay was a cut above the rest. There have been some major improvements in the cleanliness and overall feel of the hotel. The front desk staff has always been pleasant and were exceptionally so... More

Was this review helpful? Yes 1
Keith P, General Manager at Comfort Inn, responded to this review
24 January 2013

We thank you Tammy F for your kind responses. We are continually making improvements so we can offer our guests a wonderful stay when traveling and are away from home. Please stop by and see us the next time you are in the area. We look forward to seeing you! More

Hebron, KY
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 25 October 2012

We spent one-night here and found the location safe and convenient with plenty of restaurants and shopping nearby. The room was on the third floor and was quiet, clean and large. Bed was very comfortable. The WiFi worked well. We liked having the desk. The breakfast was very good: eggs, sausage, waffles, fruit, cereal, bagels, etc. I would say that... More

Was this review helpful? Yes 3
Keith P, General Manager at Comfort Inn, responded to this review
24 January 2013

We thank you for your kind response to our hotel about your stay. We are located in a safe convenient location off I-75 and as the new General Manager here, I am instilling more staff training to prevent any further issues that may arise. We do have a great breakfast bar free with your stay and we are continually finding... More

Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 10 October 2012

i stay in hotels 230 time a year and the lady BARBRA that checked me in was by far and awat the rudest person i have ever meet at a hotel. The 1st room i checked into had now internet service so i called and asked for a different room. Apperently internet is the word that sets her off. When... More

Was this review helpful? Yes 1
Keith P, Manager at Comfort Inn, responded to this review
24 January 2013

As the new GM of this property, I have researched the comments for this guest and have found that they were posted for the wrong hotel, they were meant for another Comfort Inn in South Lexington. We have never had anyone working at this hotel at this hotel named Barbara at the front desk, but the other property does. We... More

Saint Paul, Minnesota
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 24 September 2012

Had a room on the third floor for a single night. The room was large, clean, quiet, and well appointed. The bathroom was basic but functional and clean, the bathroom is possibly the only thing holding this property back from trading as a higher price brand. My expectations based on the Comfort Inn brand were totally blown away. I experienced... More

Was this review helpful? Yes 2
Keith P, General Manager at Comfort Inn, responded to this review
24 January 2013

We thank you for your kind remarks. We do our very best to make all of our guests feel welcomed appreciated. Your remarks about excellent value are wonderful, but wait and see whats coming! More

Wisconsin Rapids, Wisconsin
Top Contributor
86 reviews 86 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 18 September 2012

Old building that really needs updating. Beds Were ok and it was very quiet. Pool area needs a thorough cleaning and whirlpool barely bubbles. Moldy smells in some areas and carpeting needs cleaning or replacing. Front desk was nice and helpful (Angel was her name) Breakfast OK and Cracker Barrel is very close. Tub didn't drain.

Was this review helpful? Yes 1
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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel
Comfort Hotel Lexington
Comfort Inn Lexington
Lexington Comfort Inn
Address: 2381 Buena Vista Dr., Lexington, KY 40505
Region: United States > Kentucky > Lexington
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 65 hotels in Lexington
Price Range: £
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Comfort Inn-Lexington East is conveniently located off exit 110 on I-75 in the heart of the Bluegrass, also known as the "Horse Capital of the World". We have a total of 122 rooms, indoor heated pool and spa, fitness center,business center and of course, a free hot breakfast with your stay every morning.There are several restaurants and lots of shopping in the area, only 1.5 miles from the Hamburg Pavilion and only 4 miles from the University of Ky.Located just 10 miles north of us is the world famous Kentucky Horse Park. Be sure to take one of the horse farm tours while in Lexington also. ... more   less 
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