When we arrived at the hotel, we noticed that our room had a cracked toilet seat and the second phone did not have a phone cord. That's a pretty bad first impression for a guest. However, my husband went down to complain about the toilet seat.

I went down to the desk and requested sheets for the sofa bed, two additional pillows, and a phone cord.

The toilet seat was broken clear through. We figured that it was only one night that we'd have to deal with these issues so we went to sleep looking forward to the fresh waffles that were promised in the web advertisement.

The next morning, there were no waffles. There was about a half-cup of milk left for the cereal and less than one-fourth cup of juice left in the pitcher. Someone else poured all the milk out and there was nothing left for us. My children ate donuts instead since there was no milk for the cereal. I asked the clerk for more milk. After glaring at us, he poured more milk in the pitcher. I was also... more