Despite the reviews, we booked this hotel for our trip to the Kentucky Derby. At first I was pleasantly surprised. Reception was warm and very efficient. The room was spotless and the bed was very comfortable. However, when we returned to our room the next day, we found it hadn't been cleaned. The bed wasn't made and the towels hadn't... more

Myself & my family were in town for the NQC. We chose to stay at the Super 8, big MISTAKE. I have never stayed in a hotel that was so nasty, uncooperative, hateful in all my stays at hotels (which have been many.) First thing that happened the room had a musty smell to it. Second we went to the... more

Rooms were not cleanned. Our "no smoking" room was in the middle of smoking rooms on all 3 sides and had cigarette burns on sink, toilet seat & furniture. They had opened the window & left the air conditioning going to help get out the smell. Room smelled like urine. Transferred to another room next day which was better but... more

The staff on duty in the evening were fine, but on check-out I found that we were charged for 'Phone access and use of the safe' neither of which were used,needed or asked for. The Manager was on duty in the morning who just said that "they were charges because those services were available and it was her policy to... more

My mother and I were returning home from my grandmother's funeral and had reservations for several days at the wonderful Shaker Village. We decided to stay 1 night at Super 8 near the airport as we knew the Village would be hard to locate at night. We arrived late at night exhausted from plane delays. Our room was filthy, with... more

These people are very unorganized. If you don't have the patience don't try to stay here. First off the website where I made my reservation said check in at 1 pm when checking in the rooms they were giving people hadn't been cleaned yet and they said the reason was I checked in early, ( at 2:30ish pm) when I... more