I was not aware that hotels still had smoking rooms which i was booked into one and could tell right away. I went back down to the desk and was given a non smoking room without a problem. The hotel experience was very wonderful. The people there were very helpful and enjoyed being there. I will stay there again in... More

Stayed March 2013 for 2 nights in king room with couch. This is located in a good location for business and other access. Older property that has been updated which is easy to tell based on the wide hallways on the room floors and the older, but repainted, fire safety doors with service cart rub strips found midway down the... More

Terrible customer services, I have had an issue with the bill and I keep getting transferred to the general managers voicemail, her name is Jodi, she is suppose to be in her office but she never picks up or returns calls ever. The front desk transfers you all over the place but the people they transfer you to never pick... More

Staff Very Rude!!! Closed Pool Early But No Sigh Up. Very Poor Services!!! People Hanging around Front Desk All Day. No Fridge OR microwave In Room. No Towels At Pool Or In Gym. Staff Knew Towels Were Empty, DidNothing

From the moment I walked into the hotel, there was a welcome feeling. I arrived at 9:30pm , and the front desk person greeted me with a smile. The Bar was full, and all were enjoying them selves. My room was VERY clean, and I had a great nights sleep. The fitness room meet all my needs, and I had... More

First, let me start by saying, there's no Free Breakfast. We like to stay at hotels with at least continental breakfast but this hotel did not have that. They did have a restaurant downstairs which looked very nice. It ended up being OK because we found a Big Boy Restaurant nearby and fell in love with it. Since it was... More

Specifically requested room away from elevator (in advance on website) and got one 3 paces from the elevator (very noisy).Came back to hotel next day at 4pm to work from room and room was still not cleaned. Called front desk 4 times - no answer, so I had to go back down. After is was "cleaned", the coffee machine still... More

This was my first trip to Louisville and I was so happy to find out the Holiday Inn Southwest was easy to get to from the airport and all of my appointments (UofL, Expo Center). The hotel is right off the highway! Pat in the restaurant for breakfast was an absolute delight, excellent service! I had dinner at the hotel... More

I stayed here on a pleasure visit. It was my first time n the city. Check in was quick, easy, and friendly. LaQuisha was awesome and also the housekeepers were nice and friendly. Nice room n great stay!!!!! I recommend this hotel for cleanliness, nice staff. The receptionist the next day at check out was great also.