Have stayed here several times. There are never any non-smoking rooms. The room stink. The front desk people are extremely rude. The only reason I stay there is because I often have to make late reservations and the other casinos are booked. more

Had read poor room reviews and was not expecting much for an old casino hotel in Louisiana. BOY were we surprised - reserved only the basic room and it was gorgeous! Huge. Great view over water. 2 Large Beds. Two TVs. Huge tub (not whirpool but huge.) One sink with large counter. Large mini refrig. Three phones. No smoking room... more

I stayed here for 3 days with my mom, sis, aunt and uncle. Lobby and public spaces are comparable in appearance to other casinos hotels I've been to in Vegas and New England. The casino is most definitely not. Since I was in the area visiting family this wasn't a problem but if I had been there for nightlife/gambling I... more

I chose the Horseshoe because of the convenience to Christus Shumpert hospital. I am a wife and mother of two - but was traveling and staying alone for the night. My husband was VERY concerned about my safety. NO NEED! I never felt threatened or unsafe in any way. It was pouring rain when I arrived. I wanted to park... more

I requested a non smoking room. As soon as we got off the elevated on 12th floor you could smell smoke. We were hoping that the smell was only in th hall and not in our room. Wrong! As soon as we opened the door to the room it reek of an ashtray. The carpet was nasty and one of... more

I expected much better. The carpet was dirty, with many stains. The furnishing were worn and stained. We asked for a non smoking room, but this room reeked of smoke. There was trash on the floor around and under the bed. Mildew on the shower curtain. I went to local drug store to buy disinfecting wipes, just so I would... more

We still have family in Louisiana & stay at the Horseshoe whenever we visit. The hotel is lovely & we love the valet parking. Stays have been pleasurable dozens of times over the last 5+ years. These rooms are expensive but in the past it has been worth the price. However this trip was different. In the middle of the... more

The crew in the casino is very friendly...Room was much nicer than I expected..HUGE tub..We requested non-smoking and it wasn't available so they sent up a air cleaner treatment and it worked great.. no smoke smell in room at all... When I checked out -(after being about an hour away) I realized I had left my jewelry (wedding ring, pearl... more

We began staying at Horseshoe long before Harrahs bought it from Jack Binion, and now the investment company that bought it from Harrahs has been making changes in several areas. But good service and respectful employees have stayed the same in our opinion. We've also noticed the sectional sofas are showing age, but we don't spent much time in room,... more