Booked 2 rooms - non-smoking. Both smelled of smoke, but it was too late to even complain and we didn't complain. I knew then it would be the last time I would ever stay in a Best Western. It got worse - we were on the 1st floor and people upstairs disturbed us all night. We didn't complain to management because we were there with family in hospital and were too upset about other things to go through changing motel rooms and just endured it. more