On February 9, 2008 I made an online hotel reservation for Holiday Inn in Houma Louisiana as we had stayed there previously and planned on returning each year for Manning Passing Academy. In March, our son broke his knee at which time he was on crutches until late May. After being cleared from the doctors, our son was directed to physical therapy and it was suggested that he not participate in any football related activities until August. We had to cancel our reservations to Manning Passing Academy and with the hotel as well. I called on May 29th to cancel our reservations only to be told that since I prepaid my reservation, that they could not and would not issue a refund. I was then directed to call the Hotel and speak with a manger directly, which I did. I was informed that a manager was not on site and that I had to call back anytime on Friday, May 30th. I called the hotel direct and asked to speak with a manager. Instead of being transferred, the lady on the line asked... more