First impression was not great, long wait at airport for van, found out they have two vans but only one driver. Check in was good, very friendly, room was very nice but the a/c and heating unit squeeled so much that I had to shut it off to sleep. I did have to get up early and found there to...
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First of all I must say that it's great to get feedback like this which allows us to constantly improve upon what we do. I'm happy to report that we recently completed a major hot water boiler repair which has resolved any previous problems that we had with hot water. The Hotel was recently renovated and looks terrific. Our service...
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The service at this hotel was great. They made check-in fast and explained everything I needed. The parking is bad. You must park out back which is an easy spot to be robbed so look around when you get out of your car...just saying. The elevators are slow but the rooms are very nice and quiet. Close to the airport...
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Thank you so much for taking the time to give us the feedback from your stay. I’m happy to report that we’ve recently completed a parking lot renovation and it is in much better condition. We’ve also installed new lighting which has improved that area as well. As large as our parking lot is, we’ve had very few incidents and...
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We went 2 days early to get a break on the airfare and booked an excellent rate through Priceline. The desk staff was very helpful with plans for sightseeing, suggestions for local restaurants, etc. The rooms are all new as are most of the common areas. Very nicely furnished and comfortable. My wife is allergic to goose and duck feathers...
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I’m very happy to see that our hotel met your expectations and you enjoyed your recent stay before your cruise. New Orleans is s great city to cruise from and I’m glad that we could be a part of that. Our hotel really looks great now that we’ve completed our renovation and we hope to see you again before your...
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Had a nice stay here. Room was fine, even great with a sleep number bed, microwave, refrigerator, and coffee. Very clean and quiet. The only problem was that I tried to check in early, and it was a fiasco. I left, took care of my business, and returned about 7PM. The check-in then was fast, efficient and friendly. I will...
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On behalf of our team at the Doubletree by Hilton New Orleans Airport, thank you for taking the time to provide us with the great feedback. I’m glad you enjoyed the hotel and only wish that we could have gotten you into the room earlier. In most cases we’re able to check guests in upon arrival, but regardless of the...
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Our room at the Doubletree was large, well-maintained, and clean. The hotel staff were all very friendly and accomodating to our needs. Wired Interent was accessed without trouble and free. The hotel is very close to several excellent dining options in the busy Kenner and Metairie suburbs, and is very close to the New Orleans Airport. It was an easy...
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We love to read comments like this and must agree that our hotel is a great value no matter what time of the year you’re travelling. We’ve recently completed a $4 million dollar renovation and the place really looks great. We thank you for your business and hope to be your hotel of choice every time you visit the “Big...
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Chip crumbs on the floor next to the bed. Floor was obviously not vacuumed before we checked in. On our second day beds were made but towels were left on the bathroom floor and coffee pot was not cleaned nor were cups or coffee replaced. We had friends who stayed down the hall and their room was not cleaned at...
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It’s very disappointing for me to read comments like this, but in our industry we must always take the good with the bad. You’re right, it is not our usual standard of cleanliness to overlook or provide service like what you received and I will make certain that we voice your comments to all our housekeeping staff and management. Our...
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I stay at this hotel at least 4 times a year and every time I stay here there is something wrong with my room! This last time it was the wifi didn't work in my room had their IT guy come and check it out and he confirmed it was not working but stated it was too late to do...
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Although we hate to hear about dissatisfied guests and experiences like these, this feedback is very much appreciated and we pledge to do whatever it takes to make this right for our future guests. We’ve recently improved our Internet service and we think it’s the best, most secure and fastest in the area. Our renovation was recently completed and the...
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Check in was a breeze...and they gave us delicious warm cookies. Room was on the 8th floor...very comfortable...with a fridge and microwave. French bakery right across the highway....walked over and brought delicious pastries and complimentary coffee (delish!) back to the room for breakfast. Changed our flight and were able to get late check-out to 2 pm. Front desk staff was...
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Wow! You really did get the most out of your stay here and gave some great feedback about the area as well as our hotel. Yes the fresh pastries from the shop across the street are a real treat and now we are baking fresh muffins each day as well as preparing our own home made granola and service it...
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Business traveler - let me break it down.
1) Location: 5 minutes to airport, 1 min to I-10.
2) parking lot is located behind Hotel. It is unattractive and worse, un-attended with no rear entrance to hotel after 10. My thoughts go immediately to your car being broken into or personal assault while walking all the way around to front...
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It’s true that one of our very best features is the location of the hotel and it’s proximity to the airport. Having said that, there is no way possible not to be in some ways “near” the path of flight, but I am happy to say that our hotel is not ‘directly” underneath the flight path as indicated. Our parking...
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What a difference a year makes! Have stayed at this hotel (as a Radisson) several times in past years, not by choice but as part of a group. The latest Doubletree renovations make a real difference in the hotel. New carpet, fresh paint, new tvs and fresh linens all make for a much more enjoyable stay. Desk personnel very helpful.
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This is what we like to hear! The hotel really does look good and refreshed for those guests that have been loyal to the property for many years. It's wonderful to see the expression on the faces of those who haven't been here for a while and are so surprised at all the new changes. We send thanks to this...
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