When we checked in, we were put on the 2nd floor. Starting at 9 P.M. there was stomping and running above us. After calling the front desk, they said they'd "go up and check it out" but it only got worse. The only room they would give us for the next two nights was a smoking room. I've stayed at... more

I arrived late at night and called for a ride to the hotel. The clerk asked my name and when I arrived moments later, my paperwork and key were ready. All I had to do was sign and go to my room. I was impressed with the efficiency, especially given the late hour. The room was large. Furnishings were fine,... more

My wife and I stayed at this hotel for one night prior to leaving from the airport in the morning. Compared to other Hiltons, like in Portsmouth, this property is decidely average. The exterior of the hotel seemed dated and drabby, and the interior not much better. When I asked the check-in agent for a recommendation of a mall in... more

A friend and I stayed here in October - our second or third time at the HGI in Maine. All of our stays have been pleasant. The staff couldn't be friendlier, and the hotel is clean, safe, and spacious. The food in the lobby is less than stellar, but OK if you're not in the mood to head out. Overall,... more

One of the few big chains around where you get wonderful service not only with a smile but personality as well!!! The staff were fantastic! I also ordered room service and have to say it was by far the best food I have ever eaten in a hotel. more

This HGI was $100 cheaper than it's brother downtown by the waterfront, which was reason enough to choose it. The hotel was clean and appeared new. The staff was friendly and accommodating. However when I asked the guy about the breakfast spot that everyone liked by the water he told me "IHOP." I meant Becky's but I suppose even the... more

I was on a business trip to Portland, ME and stayed here for 3 nights in June 2008. The stay was just about O.K. Room was neat and with clean sheets but towels were a little smelly with dust. And worse I was allergic to dust and went sneezing the whole night. The staff was responsive but did not offer... more

This hotel was in a great location with plenty of restaurants nearby. It also has a restaurant and room service which was nice after a business meting. Breakfast was great, there was a nice view out of my room of the mountains. more

We stayed at the Hilton the first 2 nights of our trip to Maine since we got in late and the location was close to the airport. Our room was comfortable and modern and a good value for the price. The staff was great and very helpful in giving directions. We really enjoyed the Old Port area of Portland, especially... more