We arrived on a Friday afternoon only to find an empty parking lot and empty reception office. Finally a young girl, provocotively dressed, came to serve us with ripped rubber cleaning gloves on (she had just come from "cleaning" one of the rooms). She barely spoke English and had trouble finding our reservation even though it was made 2 months... more

I called to make reservations and to ask a few questions. The woman I spoke with was extremely rude, would not answer my questions, then hung up on me. I called again to ask for a manager, that same woman told me she was the manager, as I began to file my complaint, hung up on me again. I am... more

We have stayed at this location before in the 2 bedroom cottage, This time we believed we had booked the same accommodations, but ended up in a much smaller 1 bedroom. We were disappointed, but the motel was full. We were given the equivalent of an AAA discount after I asked. The cottage would have been OK for 2 adults... more

We made reservations over the phone about one week previous, drove 200 miles, and they couldn't find the reservation. The motel was fully booked and we were told, sorry, nothing they could do. The rather rude lady behind the desk suggested we went to wrong motel because there is another in Wells with a similar name, even though we had... more