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Country Inn & Suites Capitol Heights

2.5 of 5
8850 Hampton Mall Drive North, Capitol Heights, MD 20743
Hotel amenities
Country Inn & Suites Capitol Heights
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54 reviews from our community

    Trip type
Traveller rating
    13
    24
    6
    3
    8
Date Rating
New England
1 review
1 of 5 stars Reviewed 22 April 2013

I booked the room through Hotwire where the hotel was listed as being nonsmoking. When I got there the room they assigned reeked of cigarettes which you could smell when exiting the elevator. I complained and the clerk put me in a different room, but when I returned from dinner he said I had to back to the smoking room.... More

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Leon C, General Manager at Country Inn & Suites Capitol Heights, responded to this review
27 April 2013

Thank you for your review of our hotel. We sincerely apologize for the confusion in your room booking. We are currently working with Hotwire to clear up the discrepancy in their listings, and assure you that you will not be charged for the booking at our hotel. We apologize for the mixup, and all of our employees will be properly... More

Fredericksburg,Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 21 April 2013

We stayed in this hotel for one night while my daughter had a basketball tournament. I have no complaints, we have stayed in Country Inns in the past an this one did not disappoint . We had a king studio with king bed an sleeper sofa. The bed was very comfortable with nice linens. The room had a fridge, microwave... More

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Leon C, General Manager at Country Inn & Suites Capitol Heights, responded to this review
23 April 2013

Thank you so much for your review of our hotel. It is through our guests that we truly see the return on our hard work. We are glad you enjoyed your stay, and hope you will choose us again, maybe for a Redskins game! Leon Chittams General Manager More

Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 28 March 2013

We're surprised at previous reviews of this hotel,because we found all of the staff of this hotel to be most friendly and accommodating...more so than in other Country Inn and Suites we've stayed in. Location is excellent ..right off I-95 and 8 or 9 miles from Washington DC. Rooms are large, and clean, and, again, all staff were most helpful,... More

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Leon C, Manager at Country Inn & Suites Capitol Heights, responded to this review
29 March 2013

Thank you so much for your review of our hotel. We are pleased you enjoyed your stay with us. We work hard to ensure our staff offers the very best in customer service. We actually hold numerous training sessions for our employees on customer service, 2 of which we had just last week. It is wonderful to see that our... More

1 review
4 of 5 stars Reviewed 23 March 2013 via mobile

Theresa the front office manager is absolutely ridiculous ! She's so rude. The hotel is GREAT! I loved the hotel, it was nice and very clean...but if you need help with anything don't dare ask the front office manager. Her responses & side remarks are just totally unnecessary ! The way she talks to people are just uncalled for. I've... More

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Leon C, Manager at Country Inn & Suites Capitol Heights, responded to this review
29 March 2013

Thank you for your review of our hotel. We take customer service very seriously, and are deeply concerned about the issues you encountered during your stay with us. Feel free to contact me personally at 301-350-8088, as I would like to get more info as to exactly what happened. We are customer service oriented first and foremost, and work very... More

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 18 March 2013

We had a little difficulty finding this hotel, and finally called the front desk who were immensely helpful in finding our way back as it was pretty late at night when we arrived. We loved the staff at this hotel, especially the breakfast staff, who were very friendly and eager to get us whatever we needed, all with a smile... More

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Leon C, General Manager at Country Inn & Suites Capitol Heights, responded to this review
22 March 2013

Thank you so much for your review. It is through our guest feedback where we can truly gauge the impact we have in making your stay that much better. Yes, it is very true that this county requires a lifeguard anytime the pool is open, even in a 3 foot pool. But we are very glad you enjoyed your stay... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 23 January 2013 via mobile

We requested a cot on the phone before we came. When we arrived, they said they were no cots available. We asked for extra blankets and were told that they had one more left. There was a large spider in the bathroom. There was one woman at the front desk every evening who was consistently rude. To top off our... More

Was this review helpful? Yes 2
Carlson Hotels C, Specialist, Online Customer Support at Country Inn & Suites Capitol Heights, responded to this review
31 January 2013

I am sorry for what you had experienced during your time at our hotel. Your comments are something we take seriously! Your comments will be forwarded to management to make them aware of the situation, so that we can increase guest satisfaction, and hopefully in the future, meet your expectations . Please feel free to contact us at CCare@CarlsonRezidor.com if... More

Windsor, Canada
1 review
5 of 5 stars Reviewed 25 October 2012

My wife and I spent eight days in this hotel and couldn't be more pleased with our experience. After reading various reviews I conclude that people use different criteria when evaluating their experience. We found the staff to be most friendly, helpful and thoughtful. My kind of people! Large, expensive hotels are often somwhat cold and impersonal. By the time... More

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Manchester Township, New Jersey
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 September 2012 via mobile

We stayed here when we were visiting the Washington, DC area on vacation. I was looking for an affordable and conveniently located hotel. Me, my husband, our 3 adults kids and our 12 year old stayed here for 4 days. We had 2 rooms each with 2 king size beds. Th rooms were big and clean. The location was perfect.... More

Was this review helpful? Yes 1
Chesterfield, Virginia
Top Contributor
121 reviews 121 reviews
5 hotel reviews
Reviews in 41 cities Reviews in 41 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 24 September 2012

I read several reviews about this particular hotel being a little outdated and "worn", and they're true. It's a smaller hotel, with worn carpets, a very small breakfast area and parking lot. But it's a great place to stay for a Redskins game. Out of the parking lot, a quick right, a quick left, right at the next light, and... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 September 2012 via mobile

Stayed at hotel while attending football game at Fed Ex Field. Thought everything went great. It was close to field and room was clean. The parking lot not that big, but safe. Had security guard on patrol all night long. Breakfast was just ok, but it was free. If you don't like it there is a IHOP within a 100... More

Was this review helpful? Yes 1
Comfort Inn
Great value on a similar hotel
Capitol Heights, MD
3 of 5 stars 94 Reviews
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Additional Information about Country Inn & Suites Capitol Heights

Also Known As:
Country Inn And Suites Capitol Heights
Country Inn & Suites Capitol Heights Hotel Capitol Heights
Country Inn & Suites Capitol Heights Hotel
Country Inn Capitol Heights
Capitol Heights Country Inn
Address: 8850 Hampton Mall Drive North, Capitol Heights, MD 20743
Region: United States > Maryland > Capitol Heights
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Capitol Heights
Price Range: ££
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Country Inn & Suites Capitol Heights
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