Prepaid for a room with the romance package for my daughter and her groom for their wedding night. At check-in the clerk was rude and not very cooperative. When the bride and groom arrived their room was supposed to have a kitchenette, which it didn't; info about their free breakfast, which it didn't; and sparkling wine ready and waiting for... more

Skip this place. After spending $145, was put in the basement with noisy heater and dirty carpet. Front desk staff was rude and although I had been at hotel before, gave me one of the worst rooms in the hotel. Restaurant food was expensive and bad. I'll go down the road to the Marriott next time... better neighborhood and newer... more

The site as just as expected, a large, clean room, easy check-in, express check out. The $120's corporate/government rate including breakfast was good. I didn't see anything extraordinary enough to justify the standard rate. The breakfast was similarly good but not exceptional. There is a free shuttle bus to the metro ($4.50 and 45 minutes from the airport) and surrounding... more

WE travel many times a year. This is one of the best hotels we have ever stayed at. The room was very clean and tastefully decorated. The restaurant food was delicious. The employees were very friendly and seemed to care about the hotel guest.s. It was a great experience! more

This is an aging property and the first room I was given was quite odorous. Smelled like pet urine... the second room wasn't a lot better but it was very late in the evening. The TV is not LCD, and the furnishings have obviously been in the room for a while. A/C is noisy. Elevators are cranky. I agree that... more

I had booked this hotel for three nights and then had to add another two nights for a total of five wonderful days/nights at this property. Unbelievable staff, excellent service, beautiful rooms and public spaces and most important, it gave my mother and I a safe and restful stay. It was easy to access the train to downtown DC, the... more

The outdoor pool is only open on the weekends, so if you stay during the week you are out of luck. Also, the indoor pool is only open at 4:00 p.m. and after, so if you like to take a swim in the morning, you are also out of luck. The website does not indicate these restrictions. Had I known,... more

I locked my keys in my car, and the staff advised me the best and cheapest way to solve the problem, and drove me to the local dealership and waited while my key was made! We had an inexpensive rate through priceline, and the room was somewhat small, but the beds were comfortable. Convenient location. more

The Hilton Gaitherbsurg was the required residence for a conference I was attending. It kinda feels like it in the middle of nowhere, but it is just near a mall (within 5 minutes' walking distance) and the hotel van will take you anywhere within a 5-minute ride between 7am and 10pm, which includes the Shady Grove Metro Station and the... more