My husband and I got away for a long week end. We booked two nights and at check in the staff was very friendly and knowlegeable. our room was on the 6th floor, ocean front and the view was great....except we had a hard time seeing it. The glass on the sliding door was very distorted. It was not dirt...
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Thank you for providing us with your valuable feedback regarding your recent stay. Replacing the sliding glass doors in our guest rooms has been an ongoing project over the past few years. We are installing new sliders on each floor or floors yearly to improve the guest's overall experience. After reviewing the rest of your comments, I realized that these...
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Booked a New Year's weekend package for my wife and me. We added a third night in advance. The room was great, on the 9th floor,oceanfront,spacious,very clean compared to a lot of hotels we have stayed at in OC.Convenient coffee shop downstairs. Couldn't get wifi. The first night at about 6:30 AM the fire alarms went off so we rushed...
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I am pleased you were delighted with your room. We pride ourselves in having the most spacious and cleanest accommodations in Ocean City! Our goal is to ensure that every guest leaves satisfied and I apologize that we have let you down.
I would like to assure you that we do have extremely thorough fire alarm procedures in place at...
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We stayed on the 9th floor for a long weekend in January. The hotel was clean, the room was clean and we had a great view of the ocean. We loved the extra features of the hotel, like the Shipwreck Lounge, Ice Cream/Coffee Shop, pool and the other shops. Staying here is like staying at a mini all inclusive hotel....
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Thank you for your comprehensive review of our hotel. While reading it, I found that you were touching on all of the items on my "wish-list" for our hotel. While we have been making steady strides in adding amenities, some of the big ticket items are just out of reach due to the economy.
During the off-season, it is not...
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They advertise in-room WiFi but I could only use my laptop in the lobby. When I called the desk they said they would look into it. That was two days ago. Restaurants and lounge aren't open and there is NO satisfactory food on site. Spa was never open as advertised. I know it's off-season, but there are lots of people...
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I am very sorry to read about your dissatisfaction with your recent stay, we have made a substantial investment wireless internet service this year and I'm sorry to know that it failed you. We have our IT team checking it out today to ensure that it is fully functional.
During the off-season, many of the operators of our leased businesses...
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Stayed here for a family beach weekend this summer. It will be our new home for trips to OCMD. The hotel is located on the boardwalk but, unlike other hotels closer to the attractions, it's not like playing a game of Frogger to cross to the beach. It was within easy walking distance to everything we needed - restaurants, snacks,...
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We are very happy that you enjoyed your stay with us this past summer and look forward to having you back in 2012!
Thank you for this great review!
Patrick Staib
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This hotel was a great price during the off season, Its location is perfect. Connected to the boardwalk with shops in the lobby. The bar opens at 4 i believe and is ok if your with friends. When we went it was packed but with a lifeless crowd. the staff could do some improving there, bartenders not very social. The...
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We spent two nights here, New Years Day to Tuesday. The hotel is beautifully decorated and clean, check in was very easy and parking was convenient to hotel. We had a double-queen room on the 8th floor with a beautiful ocean view. Our room was spacious and very clean.
The only negative we had was that while the hotel was...
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Thank you for taking your valued time to provide us with your feedback. I would like to express our sincere appreciation for allowing us the privilege to provide you with your hotel accommodation needs during your recent visit. Our goal is to provide you with a memorable experience when you visit our property and I apologize this did not happen....
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I have stayed at The Grand Hotel several times. I love staying here because of the day spa conveniently located in the lobby. Each visit I stayed in the king/jacuzzi tub room - oceanfront, of course. I love going downstairs and getting a massage by Karen. She is GREAT! She remembers me each visit and welcomes me with a warm...
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I would like to thank you for allowing us the opportunity to once again provide you with your hotel accommodation needs during you recent getaway. We truly appreciate your loyalty! I will be sure to pass along your positive comments to Karen in the Aqua Day Spa.
Thank you for providing us with your feedback. I appreciate your valued time...
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I was gobsmacked by the value this hotel gives for a traveler in the off season. They staff down a bit, and OC isn't as packed as during the season, but October and November are beautiful months at the beach with the water staying warm til late. December it gets a bit chilly, but the beach is if anything even...
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I am pleased that you enjoyed your stay and the breathtaking views from our balconies because it is our goal to provide you with a superior experience every time you visit our property. I am confident that your next visit with the Grand Hotel & Spa will be just as perfect as the last!
Thank you for providing us with...
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The Grand Hotel has always been my favorite hotel in Ocean City. It's right on the boardwalk and near everything. I went in November alone and still had a great time. (Me Time). The spa is right in the hotel and the massage I had was just what the doctor order. You really didn't have to venture out if you...
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Hello banderson220,
I would like to thank you for choosing to stay with us time and time again. We sincerely appreciate your loyalty! I am pleased that you enjoyed your stay, along with all of the amenities the Grand Hotel and Spa has to offer.
We look forward to seeing you again in the near future. Once again allowing us...
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127 Reviews
291 Reviews
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