I recently called to make reservations for September.
I spoke with someone at the counter who was very professional and courteous.
I am vacationing this year with a Vietnam Veteran who has multiple injuries from the war and has problems sleeping so I explained to her that his needs are either a hard sofa or a clean floor to sleep...
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I don't even know where to begin between power outages, clogged toilets, exploding lights bulbs, and no pillows. I'll start by saying I do not consider myself a difficult person and I am not that hard to please.
Ok, so 4 of us shared a room with 2 queen beds. First off, our room was nothing like we saw in...
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Thank you for taking the time to write your review and share your comments with us and unfortunately your disappointment with your stay. It is tough with a smaller hotel such as ours with 18-20 different room types to be able to show them all on a Web site or in a brochure. Although you may have a room that...
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This was my second consecutive year staying at PPI. Overall, the stay was nearly perfect. The staff is friendly & very helpful. They cater to your needs the best they can. The location on the boardwalk is perfect. The lobby is very well kept as was my room on a daily basis. The only two issuses I have is the...
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Thank you Kevin for returning to the Paradise Plaza. We certainly appreciate all of our customers but especially the loyal ones that return on a regular basis! We are glad that you found the hotel clean, accommodating and met your needs. I also appreciate your feedback regarding the pool area, we obviously need to keep a better eye on that...
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Fabulous! I spent my birthday & Thanksgiving at the beach & couldn't have chosen a better place to stay! The GM was a gracious warm host & made me feel comfortable & welcomed. The staff was courtesy & helpful. The view was spectacular! The sunrise was magnificent & majestic & I saw a large group of dolphins swimming! Just what...
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Thank you for your kind words. We loved having you as our guest and most of all being part of your birthday and Thanksgiving. I am pleased that it was a memorable one and one that will bring you back time and time again in the future. I am glad that you had the opportunity to experience such wonderful sites...
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I have been going to Ocean City for the past 20 years and have never dealt with a more incompetent staff. I understand that a request is just that however when the front desk person tells me I cannot have a room on a higher floor because its being held for people coming in on Saturday then I have a...
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Thank you for your review. I am sorry that you did not bring up ALL these issues with me when you called to discuss your displeasure for not being able to be guaranteed a "request" for an upper floor. Once again I am sorry I was not able to accommodate you or make you understand our specific situation and the...
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Thanks, Paradise Plaza, for a memorable getaway! We enjoyed every second of our short stay and wish we were still savoring the beautiful ocean view and the warm and friendly hospitality of the staff. A special thanks to the General Manager, Mr. Tim Goff, who made sure everything was taken care of for our special reunion celebration. I highly recommend...
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I am thrilled to hear that you had a successful reunion celebration at the hotel and the staff pulled through. I know how important this "reunion" celebration was for your entire family and how memorable it will be. I will never forget it! I hope the only regret you have is that it was too short.
Please keep us in...
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We love this place. I have stayed here both with my boys ages 6 and 8, and with girlfriends for a girls weekend. While the rooms aren't going to be fancy upscale hotel rooms, they are basic enough and provide what you need. They always clean it very well, and the customer service at the front desk is top notch....
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Glad to hear that you enjoyed our hotel so much especially after experiencing from two of our main customer basis! First and foremost our primary goal is clean rooms and friendly staff. Secondly we like to think we offer an outstanding price value and one that our customers would agree with as well. You mentioned location, the boardwalk, the arcade,...
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I LOVE the Paradise Inn, the location is excellent just GREAT!! an one of the main reasons we stay here, been coming here for 5 years now, we stay for a week not a few days, an would love to continue coming, but my only complaint is that after 5 years you would think that things would change a little,...
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Thank you for your review. We DO appreciate your comments. All customers are important but those of multiple years such as yourself are extremely valuable as you have seen the changes (or lack thereof) over the course of your visits. In this day and age it is of utmost importance to upgrade and renovate hotels and particularly "beach" hotels as...
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We were pleased with our stay at the Paradise Plaza Hotel. The location on the Boardwalk is excellent. Tim & his staff went out of their way to make our stay great. Parking was fine & the location of the pool in the parking lot is good as fewer people use it. After checking out several other hotels we would...
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Thanks for the input! First of all, I am glad that you took the time to write a review of the hotel and certainly pleased that overall, you had a pleasant stay. Yes, I will admit that we have very few king bedded rooms and unfortunately none of them are oceanfront. We certainly will take that into consideration when we...
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We go to Ocean City, MD every other year and this year we stayed at Paradise Plaza Inn. It's right on the boardwalk at 9th Street. Our room, on the 4th floor, had two queen-sized beds, kitchenette, couch, large bathroom, small table w/two chairs, balcony and a great view of the ocean. Every day you were given two bottles of...
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Thank you very much for taking the time to share your feedback with the staff of the hotel as well as other potential or current customers. I am glad you found the staff helpful and hospitable. I always try to stress the importance of customer service as that is one of the few things that can and will set you...
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