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All 4 Dedham hotels »

Residence Inn Boston Dedham

3.0 of 5
259 Elm Street, Dedham, MA 02026
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Ranked #1 of 4 hotels in Dedham
3.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    12
    13
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Date Rating
JenfromMaine
Bangor, Maine
Contributor
14 reviews
26 helpful votes
2 of 5 stars Reviewed 16 January 2012

The hotel itself is fairly nice. The room was clean and well taken care of. The problem I had was with the most important thing – sleep quality. I don’t know who decided to put the furnace in the bedroom, but it is an awful idea. It was a cold night, and the furnace kicked on and off in 30... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
18 January 2012

We are glad to hear you felt the rooms were nice and well taken care of. We are concerned to hear you did not have a good night sleep as that is what we are here for! We did have some very cold nights but want to make sure everything is running in tip-top order. Our maintenance team will be... More

Haybailer22
Sturbridge, Massachusetts
2 reviews
1 helpful vote
1 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

This has to be the worst hotel stay I have had in a long time. Myself and another colleague stayed here for a local training seminar. We both had our own rooms. After the first night there, my colleague told me that there was a half eaten Pop-Tart under his bathroom sink. He was disgusted by this, but said he... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
3 February 2012

We are sorry to hear of your experience at our hotel. As we consistently receive favorable reviews on the hotel and service, we take your comments very seriously and are addressing your concerns and the areas where we fell short with our staff. I would like to hear from you personally to discuss your stay with us and how we... More

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John J
Show Low, Arizona
Senior Contributor
26 reviews
10 helpful votes
4 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

My wife and I traveled to Boston to surprise my son during his Christmas break. We searched high and low for decently rated AND decently priced places in the Dedham/Needham area and found the Residence Inn which had a mix of reviews. Everything seemed to be over $100 per night, with tax and our discount it was almost $140/night. Upon... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
18 January 2012

Thank you for taking the time to write a review on your recent stay. I'm sure your son was thrilled with his Christmas surprise! I'm glad you will stay with us again on your next visit. We did have some very cold nights and am sorry to hear you felt the room temperature was not comfortable and hope you mentioned... More

FredRNewYork
New York
Contributor
20 reviews
11 helpful votes
4 of 5 stars Reviewed 13 December 2011

We stayed at this hotel for one night, while visiting relatives nearby. We would not hesitate to stay again. It seemed that the staff was eager to please, especially the friendly desk clerk and the man taking care of the breakfast area. Our room was spotless and well cared for. The shower was hot and strong. The self-service breakfast was... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
23 December 2011

Thank you for the great review and kind words. I will pass your comments along to the staff. We hope to see you again soon! More

rayalaj
Bangalore
Senior Reviewer
6 reviews
2 helpful votes
3 of 5 stars Reviewed 12 December 2011

I stayed in this hotel for three weeks on business trip. Internet connectivity is good. Breakfast is not that great especially for Indians. You will have to survive mostly on bread/eggs and the rest of the stuff is not that tasty. Sound proofing is not good in the rooms as you can hear all sorts of noise coming from next... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
23 December 2011

Thank you for your review. We take pride in providing a comfortable stay and value added amenities. I'm sorry to hear you experienced noise from another room. I hope you will stay with us again when in the area and we will make sure your stay is quiet and restful. We always welcome suggestions on our full complimentary breakfast buffet.... More

Rachelborwegen
2 reviews
1 helpful vote
4 of 5 stars Reviewed 18 August 2011
1
person found this review helpful

My family and I stay here everytime we visit my uncle who lives just up the road from the hotel. We love the service and cleanliness of the hotel, as well as the service. We will continue staying here everytime we stay in Dedham! More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
21 August 2011

We are glad you always enjoy your stay with us and the fact that you keep coming back proves it! I hope you liked our newly renovated Gatehouse and guest suites. Make sure you stop in to say hello on your next visit! More

BOS2011
Frankfurt, Germany
1 review
3 helpful votes
5 of 5 stars Reviewed 13 July 2011
3
people found this review helpful

Excellent service from the initial booking until check-out. We had two, one-bedroom suites and stayed for 11 nights. I had both phone and email contact before arrival and was very pleased with the communication. During the whole stay we never encountered one rude person! 11 days is a very long time to go without encountering someone with an attitude. Our... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
15 July 2011

Thank you for the nice comments! Our staff will be very happy to hear you enjoyed your stay. Our renovations have been totally completed now. I hope you will visit us again and see our beautiful new Gatehouse and lobby in addition to our newly renovated guest suites. We really do appreciate your feedback and hope to see you again... More

JCariano
Spartanburg, South Carolina
1 review
1 helpful vote
5 of 5 stars Reviewed 7 June 2011
1
person found this review helpful

I travel a lot for work and always appreciate a clean hotel. They keep this one clean. Suite was great with everything I needed. And the staff went out of their way to make my stay comfortable. Plus there is great shopping and restuarants across the street. Will definately be back. More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
9 June 2011

We're so glad you enjoyed your stay and the hotel! We are very excited about our newly renovated guest rooms and value your feedback. Legacy Place is located within walking distance from the hotel and we agree, great restaurants, shopping and entertainment. We look forward to seeing you on your next visit! More

yaltachick
New York City, New York
Contributor
20 reviews
39 helpful votes
3 of 5 stars Reviewed 4 June 2011
1
person found this review helpful

Long overdue review. Stayed here for a conference (conference was in another hotel) in 2010 with a colleague. Hotel was not very busy. We were placed next to a 13th birthday sleepover with what sounded like 7-10 kids next door. Loud banging on the wall behind headboards, lots of screaming, loud tv, etc. Called front desk, were initially told that... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
6 June 2011

Thank you for taking the time to write your review. We appreciate all feedback and the opportunity to improve our services. While we have a "no party policy" at our hotel, occasionally we have had guests that caused disruption for our other guests. I'm glad to hear the staff took steps to rectify the situation and compensated you for your... More

thetraveler0621
Pittsburgh, Pennsylvania
1 review
1 helpful vote
1 of 5 stars Reviewed 3 May 2011
1
person found this review helpful

I stay at the Residence Inn Norwood a lot and after reading the coments about this hotel I gave it a try, and it was not what I expected. The hotel was under going renovations and the website nor the person who took my info mentioned anything about that. The hotel was very dirty, especially the elevator.One good thing I... More

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Kathleen Farrell-Lento, Director of Sales at Residence Inn Boston Dedham, responded to this review
10 May 2011

Thank you for your feedback regarding your stay in March. We apologize for the inconvenience you were caused during our room renovations. These renovations are done periodically to provide the highest quality standards for our guests. We hope you will try us again on your next visit to the Boston Dedham area and allow us the opportunity to exceed your... More

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Residence Inn Boston Dedham Also Known As

  • Residence Inn Dedham
  • Dedham Residence Inn
Address: 259 Elm Street, Dedham, MA 02026

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Residence Inn Boston Dedham
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