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Comfort Inn Hyannis


Hotel class 2.0 of 5
1470 Rte 132, Hyannis, MA 02601
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Reviews you can trust

70% Recommend
3.5 of 5 stars 32 reviews
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By trip type
All (32)
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4 of 5 stars
Freeport, L.I., NY
30 Sep 2009 | Trip type: Couples

We stayed for three nights. Sorry, we didn't just go to this hotel the first night on Cape Cod. The staff was very accomodating. We got early check-in when the hotel was full the night before. The bed and room was comfortable. A lovely indoor pool, which we did not have time to use. The breakfast bar had a very... more

Management response from
Danielle Houle, General Manager

We want to thank you for your positive feedback about our hotel. We are very happy to hear that you enjoyed your trip to Cape Cod. We look forward to seeing you again in the future!

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4 of 5 stars
Connecticut
27 Sep 2009

I was traveling with a group on a bus tour. Half of the rooms had an smoke/?odor when we arrived, and some couples asked to switch rooms. The assistant manager, Chris, with a British accent, came up to the rooms with a spray can and an attitude, saying there was nothing wrong with the rooms, it was the air conditioner... more

Management response from
Danielle Houle, General Manager

Thank you for your honest feedback. I am sorry you experienced unsatisfactory guest service at our Hotel. We have recently addressed the issue with this particular employee and he is no longer working with us. We strive to provide exceptional service and to make sure our guests have the most enjoyable stay with us. We hope to see you again...

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2 of 5 stars
michigan
22 Sep 2009 | Trip type: Couples

just returned from a 13 day roadtrip on the east coast. stayed in several hotels/resort. i just feel compelled to send this review. the design of the interior was awful, we stayed on the third floor, stairs everywhere to get where you needed. bathroom was so small i couldn't imagine a large person able to close the door easily to... more

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2 of 5 stars
Toronto
13 Sep 2009 | Trip type: Family

Travelling with child - the room was very cramped, dated with barely enough room to set up the rollaway bed for daughter. In washroom when bathmat was removed the side of the tub was smashed in. The indoor pool was very nice albeit a bit on the cold side. Sauna was a nice touch. It's centrally located and easy to... more

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4 of 5 stars
Westchester County, New York
31 Aug 2009 | Trip type: Couples

We were referred here by the tow service after our RV broke down on our first day of vacation! We needed pet-friendly accomodations, and this place definitely is just that! Indoor pool was a bonus, continental breakfast is more than your usual coffee and danish...waffles, cereal, yogurt, fruit, bagels, pastries...great for vacationers who like to get breakfast over with and... more

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5 of 5 stars
dessertbychars
13 Aug 2009 | Trip type: Couples

I want to thank everyone involved with the Hyannis Comfort Inn... The staff was delightful and so helpful. The pool was wonderful and so relaxing. All in all, it was a wonderful couple of days thanks to the Comfort Inn in Hyannis more

Management response from
Danielle Houle, Manager

We are so glad this guest enjoyed their stay at our hotel....it is always a pleasure to share these positive comments with our staff! We know there are many lodging choices in the area and we really appreciate your business! Thank you so much for choosing the Comfort Inn-Hyannis!

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3 of 5 stars
New York
27 Jul 2009 | Trip type: Family

I must say I would have loved everything about this hotel if it wasn't for the fact that they did not have the a/c running. When you ate breakfast you sweat. The hallways you sweat. We did have a/c in the rooms but they were put on energy saver to a temperature I don't even know. We slept lousy because... more

Management response from
Danielle Houle, Manager

Thanks so much for writing about our hotel! We strive to make every guests' stay as comfortable as possible. I can see how our lobby a/c could make this guest uncomfortable while having breakfast or conducting business in the lobby. I assure everyone this is in the process of being repaired. With the hot, beachy, humid weather we have been...

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3 of 5 stars
Nantucket Island
15 Jul 2009 | Trip type: Couples

We stayed one night at the Comfort Inn with my small dog. The staff was polite and accommodating. The linens were average and the furniture was a bit worn, dented and scratched around the edges. The rooms for pet-owners open directly to the outside, which was convenient. There is also a small round-about for pet walking. We swam in the... more

Management response from
Danielle Houle, Manager

I am so sorry to hear this stay was not stellar. Being a pet-friendly, franchised property does make us very popular along with our free breakfast and huge pool, but what makes us even more likeable is our great staff and affordable rates. It can be hard to keep up with the touch up of furniture in our pet rooms...sometimes...

Great Value!
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5 of 5 stars
boston, ma
14 Jul 2009 | Trip type: Couples

This hotel really knows how to treat a customer! I was the "Guest of the Night" which I never knew a hotel to do this kind of thing before. As I walk into the lobby, I am greeted by a big sign welcoming me as their "guest of the night". I was a little confused, as I didn't know what... more

Management response from
Danielle Houle, Manager

Our "Guest of the Night" program has been a big hit! I'm so glad the word is getting out on how fun we are. Thanks so much for writing about your stay, we sincerely appreciate all comments.

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4 of 5 stars
Connecticut
3 Jun 2009 | Trip type: Family
1/1 found this review helpful

I reserved 5 rooms for the family about 2 months ahead for the Friday and Saturday nights the weekend before Memorial Day. Plans changed, a room was added to the reservation in a different name. Two parties arrived a day early(one at 2 a.m.) and were pleasantly given rooms in what would be "our wing". Check-in was slightly confusing because... more

Management response from
Danielle Houle, Manager

We certainly do "aim to please"! Our staff is fully equipped to help with anything one might need while on vacation or business! We truly appreciate all of the comments, whether good or bad, it just makes us better! Thanks so much!

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Comfort Inn Hyannis Also Known As

  • Hyannis Comfort Inn
Address: 1470 Rte 132, Hyannis, MA 02601
Hyannis hotels Comfort Inn Hyannis
3.5/5.0
32