Beautiful setting and very nice resort. The spa is large and well staffed. Nice quiet areas to relax and unwind. The spa services were very good. The pool is large and warm with beatiful views of the mountains. Our room was nice and rather large, clean and very comfortable. We stayed in the Carriage House which is one of several... more

We booked the Cranwell as we were travelling with our two babies and our first choices (Blantyre, Wheatleigh) don't accommodate children. What I found most disappointing was the state and condition of the rooms, which appeared unclean , grubby, neglected with a stale smell throughout. You could not walk on the floor barefoot without literally getting black feet. I reckon... more

With expectations high to enjoy my husband's birthday, we were given a room that had unclean walls, scuffed furniture, cheap chairs, a retro bathroom barely large enough to turn around in. At check-in the receptionist told us a bell captain would meet us at the Carriage House to help us carry our luggage to the second floor (no elevator -... more

Evidentally there is no management, set rates , or anything consistant at this 4 diamond(?) resort. Checking in was disasterous, the agents at the desk were swamped the phones ringing and then a gentleman in asuit we could only assume he was some type of management came behind the dest, looked around and walked back into the back. There were... more

We were in town for a concert. Heard good things about Blantyre, but they don't allow children (we were with our well-behaved 3 yr old). Cranwell was recommended. The room was described as a suite but was really had just a couch between the bathroom and room. Some smear of something (poo I guess/hope) was on the toilet seat. There's... more

I stayed here for 2 nights. My room in the old mansion building was atrocious. I could not stand upright in many parts of the room. The furnishings had the feel of old castaways from my parents' house - summer cottage at its worst. I opened the curtains to enjoy the view of the hills and got a view instead... more

This trip started out a little rocky, but ended up being one of the best local trips I've taken in years. I had planned on going away for Easter Weekend for a spa getaway. I had other options, PA, Long Island, CT, but I had never been to the Berkshires. As a native New Englander, I figured it was about... more

SUMMARY - I booked a night at Cranwell and a spa package for my significant other's birthday. I was a little apprehensive after reading some of the reviews that the place would just be full of rich, old, health-fanatics who'd look down on anyone else. While we're far from poor, we're not rich either. In fact, we're about as middle... more

We have been going to the Cranwell for years and have NEVER had anything but a fabulous stay! Additionally, our whole family meets there for their spectacular Thanksgiving feast and it has become a family tradition. Now friends join us as well and our group is steadily growing. The staff are like family and cater to your every whim. Everything... more